Tech Support Analyst

Tech Support Analyst Service Desk

Company Overview
The Intersect Group is partnering with a well established organization in the consumer financial services industry that is committed to delivering exceptional customer experiences through reliable technology and operational excellence. This organization values collaboration, continuous improvement, and employee development, creating an environment where technology professionals can expand their skills and advance their careers. Team members are empowered to make a meaningful impact while supporting a growing, multi location business.

Role Summary
We are seeking a Tech Support Analyst to join a collaborative Service Desk team supporting both corporate employees and branch locations. This role is responsible for delivering advanced end user support, resolving technical issues, and ensuring a high level of customer satisfaction across the organization.
The ideal candidate brings strong troubleshooting skills and hands on experience supporting Windows environments, hardware, software, and networking issues. This position offers the opportunity to work closely with infrastructure and systems teams while building a path toward future growth in systems administration, networking, or other advanced technology disciplines.

Key Responsibilities
• Provide advanced desktop and end user support for corporate and field based employees
• Troubleshoot and resolve hardware, software, operating system, network, and connectivity issues
• Manage and respond to service desk tickets while maintaining strong first call resolution metrics
• Support virtual desktop environments, including Azure Virtual Desktop environments
• Assist with desktop engineering and systems administration related activities
• Collaborate with infrastructure, network, and application support teams to resolve complex technical issues
• Deliver remote support to branch locations and provide occasional onsite assistance when needed
• Document incidents, resolutions, knowledge articles, and support procedures to improve service delivery

Key Requirements
• 3+ years of Service Desk, Help Desk, or Desktop Support experience in a professional environment
• Strong experience troubleshooting Windows operating systems, desktop hardware, software, and end user issues
• Solid understanding of networking fundamentals, including connectivity and troubleshooting concepts
• Experience supporting endpoint devices and desktop management technologies
• Demonstrated ability to independently diagnose, troubleshoot, and resolve technical issues
• Experience working within ticketing systems and maintaining service level expectations
• Strong verbal and written communication skills with a customer focused approach
• Ability to work effectively in a collaborative team environment while managing multiple priorities

Preferred Qualifications
• Experience supporting Azure Virtual Desktop environments
• Experience with Nerdio administration or support
• Exposure to systems administration or network administration responsibilities
• Experience supporting financial services organizations or multi site environments
• Experience using Jira or similar ticket management platforms
• Interest in growing into Systems Administration, Infrastructure, or Network Engineering roles

Additional Details
• Direct Hire opportunity
• 100% onsite position
• Monday through Friday schedule
• Hours are 8:30 AM to 5:30 PM

Why Join This Team
• Work alongside an experienced team of technology professionals
• Gain exposure to infrastructure, systems, networking, and virtual desktop technologies
• Participate in a structured onboarding experience that provides insight into the business and end user environment
• Build a long term career path with opportunities for advancement into more specialized technical roles

Apply Today
If you are a motivated technology professional who enjoys solving complex technical challenges and providing outstanding customer support, we encourage you to apply today. Submit your resume and contact information to The Intersect Group to be considered for this exciting opportunity.