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Tech Support (Fiber) & Inside Sales

Cleerline Technology Group

Las Vegas, NV

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JOB DETAILS
SALARY
$35–$40 Per Hour
SKILLS
Audiovisual, BICSI (Building Industry Consulting Service International), Budgeting, Continuous Improvement, Cross-Selling, Customer Experience, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Fiber Optic Cable, Identify Issues, Inside Sales, Low Voltage (LV), Multilingual, Problem Solving Skills, Record Keeping, Sales, Sales Support, Spanish Language, Technical Sales, Technical Support, Test Equipment, Testing, Up-Selling, User Documentation
LOCATION
Las Vegas, NV
POSTED
17 days ago

Description


*** APPLY ONLINE ONLY ***

Job Description:
  • Technical Support & Inside Sales Specialist
You Are:
  • A trustworthy individual. Hungry to learn and grow. Loves helping customers and making them feel comfortable even when the technology is tricky. Technically inclined and always curious how things work, especially when it comes to fiber.
You Have:
  • Excellent customer service skills (email, phone, chat)
  • Experience with technology: Fiber, Low-Voltage Cabling, IT, AV
  • A steady work history (3yrs between hops), a pleasant disposition, High EQ.
Your Location:
  • In-Person (Not Remote or Hybrid)
  • 2875 E Patrick Ln #I, Las Vegas, NV 89210
Your Schedule:
  • Full Time (40hrs/Wk) – Mon-Fri Hours TBD
Your Manager:
  • Rosie, Customer Experience Director
Cleerline's Core Values:
  • Ambitious
  • Curiosity
  • Fun
  • Integrity
  • Continuous Improvement
  • Partnership

Your Contribution to Cleerline:


Technical Support
  • Initial Technical Support: Triage issue, solve if able, escalate if needed (phone, chat, email)
  • Troubleshoot fiber link issues including loss budgets, connector quality, and test equipment interpretation
  • Guide customers through proper fiber testing procedures and advise next steps, specifying projects and project layouts
  • Maintain accurate records in our CRM
Technical Sales
  • Identify upsell and cross-sell opportunities and convert to sales
  • Follow Up: Leads, Quotes, & Sample Requests
  • Support Sales & Grow Relationships
Training Support (Growth Opportunity)
  • Assist with product training 
  • Develop Training Guides & Troubleshooting Docs
  • Represent Cleerline in the field (events, customer visits) 

Your Experience:


Required
  • Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
  • Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
  • Experience with CRM or ticketing systems
Preferred
  • Experience with fiber optic test equipment 
  • Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
  • BICSI, FOA, or equivalent fiber optic industry certification
  • Bilingual - Spanish is a plus!

Cleerline's Contribution to You:


  • $35-$40/hr – Yup!
  • Medical/Dental/Vision - check!
  • HSA, Life, Accident available
  • 3% Safe Harbor 401k
  • PTO - 7 days Yr1, 9 Yr1-2, 15 Yr 2-5, 21 Yr5+

About the Company

C

Cleerline Technology Group

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