Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Technical Support Specialist I. The Technical Support Specialist I is to provide day to day operations and technical support to all users of the MHC systems. This position is fully in office 5 days a week in Leawood, KS.
Provides initial support and assistance to all users of PCs, PC Networks and related peripheral devices. This includes the support of "approved" PC software applications.
Provides initial support to users of vendor applications; analyzes problems and contacts vendors for support if necessary. Responsible for making sure that vendor system application problems are resolved in a timely manner.
Responsible for referring support issues to the Technical Support Specialist II or System Engineer when appropriate.
Makes certain that each user receives timely and adequate support.
Responsible for the setup & configuration of PC's, printers and other peripherals.
Responsible for the setup & configuration of approved software.
Responsible for making sure that each call for support is properly documented using the MHC Help Desk System.
Responsible for managing projects and meeting deadlines using best judgment to achieve goals. Projects to be assigned by management.
Work in a rotation with other employees for after-hours technical support of end users. Responsible to ensure all emergency items are resolved in a timely manner. Using other resources when necessary.
Performs all other duties as assigned by supervisor.
Qualifications
Excellent oral and written communication skills.
Excellent project management skills.
Excellent Windows and Microsoft Office Skills.
Should possess A+ or greater IT certification or degree
Demonstrated understanding and technical proficiency with Windows Server, Active Directory, and Current Windows Environments
Benefits
Competitive Salary
Medical, Dental and Prescription Insurance
Disability and Life Insurance
Paid Time Off program
401k and Profit Sharing with Employer Match
Flexible Spending Account
Internal Promotion Opportunities
On the Job Training
About Us
MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.
Equal Opportunity Employer / Veterans / Disabled
Numbers & Facts
Location
Leawood, KS
Skills
Communication Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Help Deskunmatched
Information Technology & Information Systemsunmatched
Microsoft Active Directoryunmatched
Microsoft Officeunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Windows Serverunmatched
Operational Supportunmatched
PC Softwareunmatched
Peripheral Hardwareunmatched
Prescription Drugsunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
Problem Solving Skillsunmatched
Project/Program Managementunmatched
Software Configuration Managementunmatched
Support Documentationunmatched
Systems Engineeringunmatched
Technical Supportunmatched
Time Managementunmatched
Writing Skillsunmatched
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