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Tech Support Technician

Pride Global

New Carlisle, IN

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JOB DETAILS
SALARY
$22–$25 Per Hour
SKILLS
Communication Skills, Customer Support/Service, Help Desk, Identify Issues, Information Technology & Information Systems, Problem Solving Skills, Procedure Development, Process Management, Technical Support, Time Management
LOCATION
New Carlisle, IN
POSTED
30+ days ago

Tech Support Technician (W2 Contract)

Location: New Carlisle, IN (Onsite)
Duration: 6-month contract with potential extension
Pay Rate: $22–$25/hour (based on experience)
Schedule: Back Half Shift – Wednesday to Saturday, 7:00 AM – 5:00 PM EST (10-hour shifts)



About the Role

Russell Tobin is seeking a Tech Support Technician to support a leading global technology-driven organization. This is an onsite role ideal for candidates looking to grow their IT support experience in a fast-paced environment.



Key Responsibilities

  • Provide technical support to end users across a variety of systems and tools
  • Troubleshoot, diagnose, and resolve hardware and software issues
  • Respond to support requests via phone, email, and in-person interactions
  • Document, track, and monitor issues to ensure timely resolution
  • Follow established procedures and guidelines for issue resolution
  • Escalate unresolved issues to appropriate teams when necessary



Qualifications

  • Associate’s degree in a related field (or equivalent experience) preferred
  • 0–3 years of experience in IT support or a related role
  • Basic understanding of IT concepts, systems, and troubleshooting methods
  • Strong communication and customer service skills
  • Ability to follow instructions and work under supervision in a structured environment


Work Environment

  • Onsite role in New Carlisle, IN
  • Structured support environment with defined processes and supervision
  • Opportunity to gain hands-on experience with enterprise-level systems

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. 
 
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
 

#RTA
#LI-BK1

About the Company

P

Pride Global

Pride Global is a minority-owned integrated human capital solutions firm headquartered in New York with operating companies throughout the United States, Canada, India and Brazil. Pride Global companies focus on a diverse array of services including vendor management, payroll programs, business process optimization, and staffing for both direct hire and contingent labor.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Financial Services
FOUNDED
1983
WEBSITE
http://prideglobal.com

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