Tech Systems Manager

Tech Systems Manager (IT / Power Platform / Access Control Support)

Overview

The Tech Systems Manager role provides IT, infrastructure, and technical support to the Department team, ensuring successful execution of core departmental responsibilities. This includes end-user support, system troubleshooting, infrastructure-related issues, and access control system support across a mix of enterprise tools and platforms.

A key focus of this role is supporting Client-based environments and Power Platform initiatives (including Power Automate, Dataverse, and Copilot/AI integration efforts). The role also supports access control operations and credentialing systems, and collaborates with compliance and technical teams to ensure proper change management and system governance.

This position supports internal Department users as well as groups such as Delegated Issuance Officers (DIO) and Area Access Managers (AAM).

Key Responsibilities

IT Support & Infrastructure

• Provide day-to-day IT support for Department staff, including troubleshooting CSR connectivity issues, network issues, hardware, and software problems
• Perform application installations and configuration across Client-based systems
• Support desktop and end-user computing functions similar to a Desktop Support role
• Troubleshoot and resolve technical issues across IT infrastructure and enterprise systems

Power Platform & Automation

• Build, maintain, and support Power Automate workflows within Client Power Platform
• Work with Dataverse environments and collaborate with Power Platform and GitHub teams
• Support integration and automation efforts across Dev, UAT, and Production environments
• Assist in development and enablement of Copilot / AI integration initiatives within the Department

Systems & Environment Management

• Support and manage three environments: Development, UAT, and Production
• Work with GitHub-based deployment workflows and version control processes
• Coordinate with compliance teams to ensure all changes are properly reviewed, approved, and deployed
• Ensure stability and integrity of deployed solutions across environments

Access Control & Credentialing Support (Trainable)

• Provide support for access control systems and related administrative functions (training provided as needed)
• Support access provisioning, user permissions, and credentialing workflows
• Assist with SmartCard provisioning and related identity/credential infrastructure
• Support biometric enrollment systems and associated hardware/software (if applicable)
• Contribute to security validation and compliance-related technical processes

Scripting & Technical Support

• Develop and maintain PowerShell and batch scripts to support automation and system tasks
• Perform troubleshooting and diagnostics using command-line and scripting tools
• Support Windows-based systems, Client 365 (O365), and enterprise applications

Documentation & Compliance

• Maintain technical documentation and contribute to knowledge base development
• Participate in technical compliance reviews and audit readiness activities
• Assist with configuration tracking, system validation, and change documentation

Training & User Support

• Support internal Department training initiatives, which may include occasional domestic or international travel
• Provide technical guidance and support to DIOs, AAMs, and other Department stakeholders
• Respond to escalated technical requests via email queue or direct assignment

Required Qualifications

• Associate’s or Bachelor’s degree in Information Technology or related field preferred
• 2–4 years of experience in IT support, help desk, or desktop support roles
• Strong IT background with hands-on troubleshooting of hardware, software, and network issues
• Experience supporting Client 365 (O365) environments
• Experience with Power Platform tools, particularly Power Automate and Dataverse
• Familiarity with application installation and enterprise support processes
• Basic scripting experience (PowerShell and/or batch scripting)
• Strong problem-solving skills with ability to work through complex technical issues
• Excellent written and verbal communication skills
• Detail-oriented with strong documentation skills
• Customer-focused professional demeanor

Preferred Qualifications

• Experience with GitHub or other version control systems
• Exposure to AI/Copilot or automation-driven enterprise initiatives
• Experience with physical access control systems (e.g., LenelS2 / Carrier systems) is a plus but not required
• Familiarity with biometric systems and SmartCard/PKI technologies
• Experience supporting structured Dev/UAT/Production environments
• Linux experience is a plus but not required

Environment & Schedule

• Standard schedule: Monday–Friday, 8:00 AM – 5:00 PM
• Onsite position
• Rare after-hours support may be required for deployments or critical incidents

Notes on Technology Stack

• Client 365 (O365)
• Client Power Platform (Power Automate, Dataverse)
• GitHub-based deployment workflows
• PowerShell and batch scripting
• Windows-based enterprise systems
• Access control systems (LenelS2 experience a plus)