Employer: Amazon.com Services LLC
Position: Tech Writer-Tech III (multiple positions available)
Location: Seattle, WA
Multiple Positions Available:
(1) Author and deliver high-quality documentation and samples for feature launches and projects that help customers successfully implement AWS services. Develop comprehensive API reference materials and architectural documentation that demonstrate best practices for large-scale enterprise deployments.
(2) Develop scripts, sample code, and technical procedures supporting multiple programming languages for AWS services. Create reusable code, validation scripts, and demo applications for developer implementation.
(3) Develop, negotiate, and drive content strategy that is in alignment with product strategy by establishing technical documentation roadmaps. Lead strategic content planning sessions with product management teams and influence the development of product and API documentation for AWS services.
(4) Collaborate with UX designers to write UX text, review UX designs, and influence customer experience decisions.
(5) Engage with customers, gather data and feedback, and report insights around content performance metrics through analytics implementation and automated feedback collection systems. Design and implement processes for documentation effectiveness measurement. Drive insights into content and product planning.
(6) Collaborate with project managers and software engineers to impact engineering execution of AWS features and improve overall product experience. Participate in cross-functional teams to influence technical implementation decisions.
(7) Create automation tools and utilize AI tools that streamline documentation workflows.
(8) Lead technical documentation initiatives and projects, influencing, developing, and delegating to other writers. Establish mentorship for advanced technical writing skills.
(9) Identify and drive opportunities to improve efficiency through process automation solutions, workflow optimization tools, and scalable content production methodologies. Implement cross-functional process improvements that reduce manual effort organization-wide.
Job Details
40 hours / week, 8:00am-5:00pm, Salary Range $125,800/year to $170,200/year
About Amazon.com
Amazon.com is an Equal Opportunity - Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation