Technical Account Consultant

Technical Account Consultant – Strategic Accounts

Overview:
Worldcom Exchange, Inc. (WEI) is a leading provider of advanced IT solutions and services supporting critical environments from the datacenter to the desktop. WEI's clients include Fortune 100 companies and small & medium-sized businesses across multiple industries including manufacturing, financial services, retail, and healthcare.

WEI provides products and solutions from leading manufacturers such as Cisco, Dell Technologies, HPE, Lenovo, VMware, Microsoft, and others. Partnering with industry leaders as well as smaller emerging technology companies has been a hallmark of the WEI go-to-market strategy. Our unique business model provides measurable value by developing accurate solutions which help our clients efficiently manage and optimize their IT infrastructures.

Due to continued growth, we are looking to add a Technical Account Consultant dedicated to one of our strategic accounts. Regular onsite presence at the client site is expected with a primary client work location in Woonsocket Rhode Island with other locations as needed.

The Technical Account Consultant serves as a dedicated technical resource for one of WEI's strategic accounts, working alongside the account team through the full engagement lifecycle. This is a non-billable role that blends pre-sales activities — solution design, presentations, configurations, and scopes of work — with ongoing, hands-on technical collaboration inside the client's environment, including POCs, rollouts, documentation, and project support. The ideal candidate is an experienced engineer who builds trusted client relationships and is equally comfortable whiteboarding a solution and working hands-on to implement it.

Responsibilities:
The Technical Account Consultant must have excellent business acumen and be able to effectively translate how designed solutions will help the client achieve their business objectives. Specific responsibilities include:

Pre-Sales & Solution Design

• Meet with the client, build technical relationships, and assist in the overall sales process.
• Work with the Account Manager and sales team to develop the customer relationship and solutions.
• Create solution designs, with support from senior engineering resources, and present them to the client.
• Create presentations and other customer deliverables.
• Create configurations for solutions and assist with the quote-building process.
• Build scopes of work for professional services.
• Work directly with OEM sales teams, technical counterparts, and product management.

Client Engagement & Technical Co-Work

• Serve as the client's primary day-to-day technical resource and technical escalation liaison.
• Maintain deep knowledge of the client's environment, standards, and technology roadmap.
• Assist in the delivery of POCs, installations, documentation, and customer training.
• Work onsite to support project and rollout operations.
• Work with delivery and fulfillment teams to ensure client expectations are met.
• Evaluate and develop tools to improve workflow efficiencies for client projects.
• Independently research unfamiliar topics, processes, or tools to quickly fill knowledge gaps and support ongoing work.

Required Experience:

• 3–5 years of hands-on server, storage, network, and virtualization experience in datacenter environments, in IT administration, operations, or a pre-sales role.
• Strong working knowledge in one or more of the above areas.
• Familiarity with the datacenter product portfolios of major IT manufacturers.
• Familiarity with scripting languages such as Python or PowerShell.
• Familiarity with automation and development tools such as Ansible, Postman, or Git.
• Experience with Linux operating systems.
• Solid understanding of current virtualization technologies.
• Good understanding of orchestration and infrastructure automation technologies.
• Excellent customer service and troubleshooting skills with a strong service orientation.
• Strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills.
• Ability to build trusted relationships and communicate technical concepts to audiences ranging from IT administrators to executives.

EEOC Statement:
WEI is an Equal Opportunity Employer: The Company believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race, color, creed, religion, genetic information, sex, sexual orientation, national origin, age, status with regard to public assistance, marital or veteran status, disability or any other characteristic protected by local, state or federal law.