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Technical Account Manager: 26-01389

Akraya Inc.

Lehi, UT

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JOB DETAILS
SALARY
$40–$45 Per Hour
SKILLS
Adobe Product Family, Coaching, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Data Analysis, Interpersonal Skills, Leadership, Mentoring, People Management, Performance Analysis, Performance Goal Setting, Performance Management, Performance Metrics, Performance Reviews, Process Improvement, Process Management, Sales, Sales Management, Software Administration, Software as a Service (SaaS), Technical Leadership, Technical Recruiting, Trend Analysis
LOCATION
Lehi, UT
POSTED
1 day ago
Primary Skills: People Management, Expert; Customer Relations, Expert; Performance Management, Expert; Process Management, Proficient; Data Analysis, Proficient
Contract Type: W2
Duration:  6+ Months with Possible extension
Location: Lehi, UT (Hybrid)
Pay Range: $40 - $45 per hour on W2

Job Summary:
Our client seeks a seasoned leader for their Digital Experience Technical Account Management team, focused on driving customer success within Adobe's Digital Experience offerings. This role involves leading, coaching, and developing a team of Technical Account Managers to ensure optimal operational health and adoption of new solutions for key enterprise clients. The ideal candidate will foster a high-performing team culture, manage complex engagements, and collaborate effectively with stakeholders to realize customer value.

Key Responsibilities:

  • Lead, coach, and develop a team of Technical Account Managers to ensure exceptional customer experiences.
  • Set performance goals, provide feedback, and conduct formal performance appraisals for team members.
  • Analyze organizational performance metrics to identify trends and drive improvements in customer happiness, efficiency, and retention.
  • Advocate for the team, foster collaboration across departments, and represent customer concerns to drive process improvements.
  • Partner with Customer Success and Sales leadership to align support efforts with customer retention and value realization strategies.

Must-Have Skills:

  • Minimum of 5 years of people management experience in a software/SaaS support or account management environment.
  • Proven ability to manage a complex book of business while simultaneously mentoring a team.
  • Outstanding communication and interpersonal skills, with strong executive presence.

Domain/Industry Experience:
Experience with Adobe Digital Experience solutions, specifically AEM, Workfront, and Genstudio, is highly desired.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!

About the Company

A

Akraya Inc.

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