Technical Account Manager: 26-01698

Primary Skills: Customer Interaction (Expert), Technical Skills (Advanced), Adobe Products (Expert), Communication (Expert), Analytical Problem Solving (Advanced)
Contract Type:  W2
Duration:  6+ Months 
Location: San Jose, CA (Hybrid)
Pay Range: $40 - $45 per hour on W2

Job Summary:
This role involves being a central point of contact for customers, ensuring high satisfaction by managing communications, translating business needs into technical plans, and overseeing product optimization and customer adoption. The individual will lead customers through complex changes, supervise the management of critical issues, and provide proactive updates and recommendations. Continuous skill development is also a requirement.
Key Responsibilities:

• Serve as a central point of contact, ensuring high levels of customer satisfaction.
• Maintain regular communication with internal and external teams, managing expectations.
• Engage with Director and VP-Level executives to translate business needs into technical and operational plans.
• Coordinate and drive efforts to optimize product performance and customer adoption.
• Lead and guide customers through complex environment changes and upgrades.
• Supervise the management of technical critical issues and customer concerns.
• Share proactive notifications and recommendations of upcoming releases and possible impacts.
• Lead customer check-ins and participate in quarterly business reviews.
• Deliver proactive status updates, deliverables, and guidelines.
• Continually develop both technical and soft skills individually.

Must-Have Skills:

• Very strong written and verbal communication skills in English.
• Proven presentation skills, and experience organizing and leading high-profile customer calls and meetings.
• Demonstrable ability to adapt to new technologies and learn quickly.
• Customer-facing experience in enterprise projects.
• Experience in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies.
• Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling.
• Experience and familiarity with Adobe Experience Manager.
• AJO B2C, Campaign (from your provided 'Skills' field)

Industry Experience:

• At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology.
• Bachelors Degree in related field of the technical industry or equivalent experience.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!