Technical Account Manager 5+ Years - Water Treatment Field Work

We’re seeking a dedicated Water Treatment Service Technician with the skills and experience to provide our clients the peace of mind knowing that their water systems are being serviced and protected.

As the Service Technician, you will have the opportunity to bring your professionalism, dedication, and expertise to a dynamic team that values quality and consistency. We value that you take pride in your work, ensuring that every task is completed to the highest standard. Your ability to follow clear processes and your focus on delivering exceptional results will be key to your success in this role. You will thrive in an environment where you can work independently, manage your own schedule, and be the primary point of contact for our valued clients. Your technical skills and commitment to excellence will help you build strong relationships with customers, ensuring their satisfaction and the smooth operation of their water treatment programs. Join us and be part of a team that recognizes and rewards your hard work and dedication.

Do you have a can-do attitude and a passion for what you do? Do you value reliability and reputation? Do you believe being responsive builds a foundation for a string relationship?

Come and join an amazing team that is passionate about what we do!

Work location: New York City Metropolitan Area.

Your role will include:

• Training with a certified professional.
• Scheduling and setting work priorities
• Evaluating and scheduling service for Fortune 500 Accounts.
• Interfacing with building personnel, general contractors and project managers to identify concerns and maintain good customer relations.
• Be the key point of contact for the customer, and resolve issues and complaints to customer’s satisfaction as well as provide water treatment expertise to answer questions
• Ensure that material and equipment are ordered and shipped for clients.
• Schedule service visits to ensure against down time of water treatment program.
• Monitor efficiency and quality control of water treatment program.
• Generate reports on all services, inventory, and concerns. Review reports with management.
• Obtain and maintain all required training and certifications related to water treatment service

Requirements

• 3 to 5 years direct water treatment experience in a similar role.
• 7G license or pesticide applicators licenses equivalent required
• Mechanical aptitude; able to learn to use, maintain, and understand equipment and system.
• Physical ability to carry a 30-pound backpack through the city and climb safe ladders and ability to wear required PPE.
• Decision making ability
• Associate degree-Technical (minimum); Environmental or HVAC-related are highly preferred
• Water Treatment Service Experience preferred.
• Flexible work hours, including late hours and weekends, but most work takes place during business hours
• Valid Driver’s License
• Excellent interpersonal and organization skills, able to maintain and keep information confidential.
• Must be able to meet deadlines and report information timely and accurately.
• Computer and time management skills.
• Ability to work with all levels within the organization.
• Great customer services skills with a can-do attitude
• Possess or obtain required training certifications, such as a New York 7G Pesticide Technician certification
• Ability to attend quarterly in-person staff meetings in New Jersey
• Ability to use required technology, including, but not limited to Microsoft office, smart phone apps, e-training, and other work-related software
• Experience navigating NYC highly preferred

Benefits

• Competitive Salary:
• • Salary range starting at $105K to $120K based on experience, valid certifications and training.
  • After the first year, salary will be based on knowledge, capacity, and customer service with a high growth potential. Commission will also be paid based on the sale of additional services, chemicals and equipment that are sold to the client.
• 401K (with employer matching up to 4%)
• Accrued PTO and paid holidays
• Generous employer contribution towards health benefits costs
• Employer paid life insurance, with additional options
• Employer paid supplemental short term disability insurance
• Mileage reimbursement for personal vehicle use
• Pretax benefit options
• We provide all tools required to perform duties including work computer and cell phone
• Paid training and professional certifications
• Professional development and growth, and quarterly performance conversations
• Other perks

If you are a skilled and dedicated professional looking to make a significant impact in the water treatment industry, we want to hear from you. At Tower Water, we value professionalism, attention to detail and commitment to excellence. Join our team and be part of a dynamic environment where your expertise will be recognized and rewarded. Apply now to become a key player in ensuring the smooth operation and efficiency of our clients' water treatment programs. Submit your resume and cover letter today to take the next step in your career with Tower Water.

Tower Water is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply.