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Technical Account Manager - Adobe Experience Cloud Solutions: 26-00895

Akraya Inc.

Chicago, IL(remote)

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JOB DETAILS
SALARY
$40–$45 Per Hour
SKILLS
Adobe Product Family, Agile Programming Methodologies, CMOS, Cloud Computing, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Data Analysis, Leadership, Marketing, Operations Planning, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Sales Management, Software as a Service (SaaS), Status Reports, Strategic Planning, Technical Leadership, Technical Recruiting, User Interface/Experience (UI/UX)
LOCATION
Chicago, IL
POSTED
30+ days ago
Primary Skills: Adobe Solutions (Expert), Customer Engagement (Advanced), Strategy Development (Advanced), Technical Consultation (Expert), Communication (Expert)
Contract Type:  W2
Duration:  6+ Months with possible extension
Location: Remote 
Pay Range: $40 - $45 per hour on W2

Job Summary:
We are looking for a Senior Technical Account Manager (TAM) to guide our most valued customers in fully leveraging their investment in Adobe Experience Cloud Solutions. The ideal candidate will build and nurture one-on-one relationships, deliver a bespoke suite of technical services, and enable operational excellence and innovation through strategic guidance. You’ll ensure clients achieve their business objectives with Adobe technology while serving as their primary technical point of contact.
Key Responsibilities:
  • Manage key customer relationships to ensure high satisfaction and retention.
  • Translate business needs into technical and operational plans with senior executives.
  • Work closely withinternal teams to address and solve customer queries and issues.
  • Provide impactful data analysis and insights to both the customer and leadership.
  • Proactively update customers and internal partners with status reports and solutions to emerging concerns.
Must-Have Skills:
  • Exceptional customer experience focus with the ability to proactively drive value realization.
  • Strong ability to adapt to new technologies and learn quickly.
  • Excellent presentation skills, with the confidence to engage clients across various levels, including CMOs and CXOs.
Industry Experience Required:
  • At least 5 years of experience in a consultative, customer-facing role within the marketing technology domain.
  • Familiarity with Adobe solutions such as Adobe Analytics, Adobe Experience Manager, etc., is highly desired.
  • Understanding of Agile development methodologies and SaaS UX principles.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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About the Company

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Akraya Inc.

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