*This position is Remote*
Job Summary
This position is responsible to proactively coordinate activities for all internal departments, external third parties, and new Enterprise customers to ensure a smooth systems implementation experience; training; initiating and organizing all customer contact and response for escalated issues; and regularly communicating with the customer base for general "PR" calls and updates regarding system enhancement and releases.
What you will do
* Build long term relationships with clients
* Be a trusted technology advisor
* Understand customer's relevant business challenges and provide and develop expertise in a variety of industry concepts, practices and procedures
* Identify areas within client IT environment and/or processes where TechCentral services could be utilized to a greater extent
* Strong organizational skills with ability to strategically manage competing client demands
* Identify sales opportunities through hardware lifecycle replacement, and analysis of day-to-day interactions with clientele
* Manage virtual CIO service offerings, providing QBR presentations to enterprise clients
* Manage all post implementation aspects of Enterprise accounts, including escalation handling, reporting, and other activities to ensure successful customer interactions and high levels of customer satisfaction.
* Act as a point person for all customer escalation issues not resolved within a 24 hour period. Liaison responsible for directing and effectively communicating client issues and resolutions between the Enterprise team and the customer.
* Participate in special projects and perform other duties as necessary.
Qualifications
Must have:
* Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience.
* Typically a Bachelor's Degree or global equivalent in related discipline.
* Good understanding of industry practices
* Proficient with tools, systems, and procedures
* Basic planning/organizational skills and techniques
* Good decision making, analysis and problem solving skills with ability to multi-task
* Excellent computer skills.
* Excellent verbal and written communication skills.
* Technical background in software and hardware required.
* Understanding of Citrix, SQL, and Enterprise solutions preferred.
* Proven leadership ability.
* Good verbal and written communication skills
* Good presentation and public speaking skills
* Good interpersonal skills
* Basic conflict resolution skills
* Developing professional credibility
* Ability to adapt quickly to unforeseen situations by taking concise, informed actions towards obtaining a resolution
The posted range for this position is $63,800 - $75,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a 7.5% bonus not reflected in the posted range.
What you get as a Henry Schein One Employee
* A great place to work with fantastic people.
* A career in the healthcare technology industry, with the ability to grow and realize your full potential.
* Competitive compensation.
* Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off... For full info follow application link.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably a
ccommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
H
HENRY SCHEIN, INC.
Henry Schein, Inc., a FORTUNE 500® company and a member of the S&P 500® and NASDAQ 100® Indices, is the world's largest provider of health care products and services to office-based dental, animal health and medical practitioners. The Company is a FORTUNE World's Most Admired Company, and ranks first on the FORTUNE list in the Wholesalers: Health Care industry. Henry Schein is also on Ethisphere's list of the World's Most Ethical Companies and FORBES' list of America's Best Employers 2015.
10,000 employees or more
Medical Devices and Supplies