Technical Account Manager - ETFS and Mutual Funds

Technical Account Manager - ETFS and Mutual Funds - 19973 - Bloomberg

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Technical Account Manager - ETFS and Mutual Funds

Location

New York

Business Area

Data

Ref #

10051767

Description & Requirements

Bloomberg runs on data and the Data department is responsible for acquiring and supplying data, news and analytics to our clients for their financial data needs. We collect, analyze, process and publish the data which is the backbone of our iconic Bloomberg Terminal; the facts and figures which ultimately move the financial markets. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes, all whilst providing platinum customer support to our clients

What's the role?

Technical Account Managers deliver exceptional service and support to our content partners and customers to ensure Bloomberg is the platform of choice for the distribution of their content. As part of the team, you will be responsible for ensuring delivery of quality data for the Mutual Funds and ETP product. We are focused on finding opportunities to improve our coverage, completeness, timeliness, and accuracy for the facets of funds' data. Our Technical Account Management team is responsible for the maintenance and caliber of the facets of the funds dataset including pricing and dividends, reference data, corporate actions, documents, and regulatory data. As a Technical Account Manager, your responsibility will be to develop subject matter expertise in your market, build and strengthen Bloomberg's relationships with fund houses, custodians, administrators, exchanges, and third party content partners to set up sustainable data pipelines, educate them to use best data dissemination practices, stay on top of the latest industry trends, and having a complete profile for all the funds available on Bloomberg.

We'll trust you to:

• Manage our highest priority accounts with critical content partners
• Provide outstanding support to our content partners so that they trust us with their valuable content
• Learn from content partner interaction to be able to anticipate content partner needs
• Establish, maintain and improve relationships with Content Partners to develop and implement technologies/workflows and facilitate efficient onboarding of new data sets
• Play a key role in implementing our data rights and entitlements while understanding downstream impacts
• Prioritize and manage projects with multiple partners to improve efficiency and return on investment
• Partner with internal Content Relationship Managers to understand themes/challenges partners are raising during their relationship with Bloomberg and work to build long term solutions
• Take ownership of any opportunities to improve our data products, acquire new content or enhance the customer experience
• Proactively manage campaigns to stay engaged with content partners and maintain the quality and reliability of contributed content. Support colleagues with campaigns to ensure a high standard is reached across the team
• Balance the best of technical and product knowledge to implement solutions for content partners
• Write detailed, accurate and complete specifications/requirements

You'll need to have:

• A bachelor's degree or higher in relevant data technology or financial field, or equivalent professional work experience
• Minimum of 2 years of relevant experience (external and internal experience)
• Excellent written and verbal communication skills
• Proven experience of relationship management
• Effective project management skills and ability to prioritize tasks accordingly
• Ability to isolate issues and resolve problems logically while identifying long term solutions to limit such issues arising again
• Ability to adapt within a fast-paced and dynamic environment, and desire to work on multidisciplinary teams
• Drive for continuous improvement to further develop our products
• Please note we use years of experience as a guide but we certainly will consider applications from all candidates who are able to demonstrate the skills necessary for the role.

We'd love to see:

• Master's degree or certification such as a CFA charter holder or CAIA
• Experience in customer service or client relationship management
• Experience working with international business groups and clients
• Knowledge in information technology and statistical analysis or computer programming for example Excel, SQL, and/or Python

Does this sound like you?

Apply if you think we're a good match! We'll get in touch to let you know what the next steps are.

If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.

Salary Range = 80,000 - 95,000 USD Annual + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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Accommodations

Bloomberg provides reasonable adjustment/accommodation to individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format or using specialized equipment. To request an adjustment/accommodation to apply for a job, please email AMER_recruit@bloomberg.net (Americas), EMEA_recruit@bloomberg.net (Europe, the Middle East and Africa), or APAC_recruit@bloomberg.net (Asia-Pacific), based on the region you are submitting an application for. We may share your information with a third party provider of accommodations services who may use this information to reach out to you for the purposes of accommodating your application.

Equal Opportunity

Bloomberg is an equal opportunity employer and prohibits discrimination in employment. It is Bloomberg's policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, self-identified or perceived sex, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy, childbirth or related medical conditions, or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (each, a "Protected Characteristic"). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics.

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