Technical Account ManagerJob PurposeThe purpose of this role is to manage approximately 90 of our smallest clients, with monthly recurring revenue of about $1,500 or less. Managing an account involves a few key outcomes:Client Retention and Attention – working to resolve any issues or frustrations they might have through regular client check‑in calls (you would work with management / technical support teams to fix the issues, you would not be the one fixing technical problems directly).Client MRR Growth – Making appropriate recommendations so that the client's monthly spend increases approximately 20% annually due to new products or services they purchase through CW IT Support that have a recurring component, such as additional cyber security, new users / device licenses, M365 products, etc.Project Sales / One‑time Revenue Sales – Creating, presenting, and closing proposals for projects that would benefit the client, such as network upgrades, phone systems, M365 migrations, computer replacements, etc.Position Metrics / KPIsKey Activities# of client check‑in calls or visits# of TBRs Performed (Technology Business Reviews)# of Proposals DeliveredKey Results# of Proposals WonOne‑time Revenue SoldMonthly Recurring Revenue Sold (upticks)Total MRR under ManagementKey CompetenciesCustomer Service and Communication Skills , in person, over video, and on the phone. First and foremost, this is a customer service position with client retention as the number 1 goal.Technical KnowledgeM365 Technologies in terms of features, benefits, how it worksMicrosoft Azure FundamentalsIntune / Endpoint Management FundamentalsMicrosoft Windows 10 / 11 FundamentalsVoIP Technology FundamentalsCompetency in using Word, Excel, PowerPointTyping of 50+ WPMNetworking FundamentalsFirewalls / Routers, Switches, Cabling, Network Rack Setups, WiFi TechnologySales AbilityEstimating / Quoting ExperiencePresentation / Closing Experience (with existing clients)Prior Account Management ExperienceCompensation$50,000 base salary + bonuses + profit sharing + benefits. Total comp expected to be $60,000+.Bonus StructureBonuses are based on your personal contribution of OTR sales (one time revenue) as well as for overall MRR growth (retention, new client MRR / upticks) of existing accounts you manage.Project Revenue Bonus on Personal Sales$50,000 per quarter - $0 Bonus (QUOTA)$60,000+ per quarter - $1,000 Bonus$75,000+ per quarter - $2,000 Bonus$90,000+ per quarter - $3,000 BonusMRR Bonus (based upon MRR growth for accounts you manage)$2,000 per quarter QUOTA = no bonusRed Goal: $3,000 per quarter = $1,500 BonusYellow Goal: $4,000 per quarter = $2,000 BonusGreen Goal: $5,000 per quarter = $2,500 BonusBonus Structure would allow for $74,000 annual total comp with estimate profit sharing of $500 per quarter.#J-18808-Ljbffr