Technical Account Manager

What you'll Do

Be a central point of contact while ensuring high levels of customer satisfaction

Maintain regular communication with external and internal teams, managing expectations

Engage with Director and VP-Level executives to translate business needs into technical and operational plans

Coordinate and drive efforts to optimise product performance and customer adoption

Lead and guide customer through complex environment changes and upgrades

Supervise the management of technical critical issues and customer concerns

Share proactive notifications and recommendations of upcoming releases and possible impact

Lead customer check-ins and participate in quarterly business reviews

Deliver proactive status updates, deliverables and guidelines

Continually develop both technical and soft skills individually

What you need to succeed

Bachelor s Degree in related field of the technical industry or equivalent experience

At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology

Very strong written and verbal communication skills in English a must, other languages would be advantageous

Proven presentation skills, and experience organising and leading high-profile customer calls and meetings

Demonstrable ability to adapt to new technologies and learn quickly

Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies

Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling

Skills:

Experience and familiarity with the following solutions (a plus but not a hard requirement): Primary: Marketo or AJO B2C . Nice to have : RTCDP, AEP, Target

Education:

Bachelor s Degree in related field of the technical industry or equivalent experience

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in

employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.