Technical Account Manager

Tulip Interfaces: Technical Account Manager

Location: Somerville, MA

Job Type: Full-time

About Us:

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

As a spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work."

About the Role:

We are looking for a Technical Account Manager (TAM) to join our growing Customer Success team at Tulip Interfaces. As a TAM, you will bridge the gap between technical expertise and customer success, partnering closely with our customers and the Tulip account team to provide strategic and tactical guidance on technical matters that drive customer value and adoption.

Responsibilities:

• Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts
• Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases
• Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders
• Identify opportunities for deeper platform adoption and technical optimization
• Conduct technical workshops, training sessions, and platform deep-dives
• Guide customers through complex technical implementations and integrations
• Collaborate with customers to establish technical best practices and governance

Requirements:

• Technical Background:
• 5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)
• 3+ Years of Tulip delivery experience, at the L4 SOLV level
• Strong understanding of manufacturing operations, Industry 4.0, or industrial software
• Experience with APIs, system integrations, and database concepts
• Familiarity with no-code/low-code platforms preferred
• Communication & Collaboration:
• Excellent written and verbal communication skills
• Ability to translate complex technical concepts for diverse audiences
• Strong presentation and workshop facilitation skills
• Collaborative mindset with experience working across teams
• Industry Knowledge:
• Deep knowledge of digital transformation initiatives in industrial settings
• Understanding of manufacturing processes and operational challenges
• Experience with manufacturing execution systems (MES) and similar platforms

What We Offer:

• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• An inclusive, dog-friendly office with diverse and inspiring colleagues

How to Apply:

We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered. We're building a strong, diverse team that values hard work, families, and personal well-being.