Benefits:Bonus based on performanceCompetitive salaryPaid time offTraining & developmentPosition SummaryThe Technical Account Manager (TAM) is a client-facing engineer who designs low-voltage and security solutions and owns the relationship with assigned accounts. This role blends:50% Technical Design / Pre-Sales Engineering30% Account Management / Client Retention20% Solution Selling / Deal DevelopmentThe TAM becomes the trusted advisor to customers, providing technical solutions and ongoing support.Key ResponsibilitiesI. Technical Solution Architecture (50%)Conduct walkthroughs and technical assessmentsDesign Div 27/28 solutions: Cabling, AV, paging, Wi‑Fi/VoIP networks, access control, surveillancePrepare scopes of work, risers, BOMs, diagramsStandardize classroom AV and security packagesSupport RFP responsesWork with operations on design handoff and feasibilityII. Account Ownership (30%)Serve as the single point of contact for assigned accountsMaintain long‑term relationships with IT directors, principals, and facilities teamsConduct quarterly reviews, check‑ins, and site evaluationsTrack project progress and coordinate resolutions (non‑technical)Ensure client satisfaction and build trustIII. Solution Selling (20%)Identify new needs, expansions, and upgradesPresent solutions in clear, simple languageAssist with pricing, proposals, and technical quotingInfluence decision‑making with expert‑level knowledgeDrive revenue from assigned accountsIdeal Candidate ProfileThis hybrid role requires:Strong technical backgroundAV systemsStructured cablingSurveillance and access controlNetworking principlesTIA/BICSI standardsStrong client‑facing soft skillsPresentingDocumentingManaging expectationsNegotiatingEducating school staffExperience in one of these roles:Lead Technician ready for a commercial‑facing rolePre‑Sales Engineer wanting account ownershipSolutions Architect wanting more client engagementTechnical Account Manager from an AV/security integratorKPIsAccuracy of designsAccount retentionRevenue growth from existing accountsCustomer satisfaction (CSAT)Low rate of change ordersPipeline won with TAM involvementCompensation Strategy (Competitive for Houston Market)Base Salary – competitive base salary based on certifications and experienceCommission – tiered commission structure based on gross profit#J-18808-Ljbffr