Technical Account Manager | Tire Manufacturing EquipmentDirect Hire
We are seeking an experienced Technical Account Manager to manage and grow relationships with established customers within the tire manufacturing industry. This position will serve as a primary point of contact for assigned accounts and will work closely with customers to understand their operations, equipment needs, production challenges, and future requirements.
The ideal candidate will have a strong background in technical account management, technical sales, capital equipment, industrial machinery, or automation. Experience working directly with tire manufacturers is strongly preferred.
RESPONSIBILITIES• Manage and strengthen relationships with existing tire manufacturing customers.• Serve as a primary point of contact for assigned accounts and ongoing projects.• Understand customer operations, equipment needs, production challenges, and future requirements.• Identify opportunities for additional equipment, upgrades, service, automation, and related solutions.• Coordinate with engineering, manufacturing, operations, and service teams to address customer needs.• Support proposals, quotations, technical discussions, and commercial negotiations.• Review customer specifications, equipment requirements, and AutoCAD drawings as needed.• Conduct customer visits, business reviews, technical presentations, and equipment discussions.• Maintain regular communication throughout the sales, installation, and post installation process.• Monitor customer satisfaction and proactively address issues before they become problems.• Maintain accurate account and opportunity information within the company CRM.• Participate in industry trade shows, conferences, and customer events as appropriate.• Share customer feedback and market intelligence with leadership and internal teams.
REQUIREMENTS• 5+ years of technical account management, technical sales, capital equipment, industrial machinery, or automation experience.• Experience working with tire manufacturers or within the tire manufacturing industry strongly preferred.• Strong understanding of industrial equipment, manufacturing processes, and technical applications.• Ability to understand customer specifications, technical requirements, AutoCAD drawings, and industrial machinery concepts.• Demonstrated ability to build long term customer relationships and expand existing accounts.• Strong communication, presentation, organization, and problem solving skills.• Comfortable working with engineering, manufacturing, operations, purchasing, and executive customer contacts.• Self motivated and capable of managing customer relationships independently in a remote environment.• Ability to collaborate effectively with teams across multiple countries and time zones.• Willingness to travel approximately 15% to 20%, primarily throughout North America.