Technical Account Manager (Washington)

Brunswick

Kent, WA

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JOB DETAILS

SALARY

$86,500–$126,800 Per Year

SKILLS

Brokerage, Business Plan, Career Development, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Collection, Digital Media, Diversity, Documentation, EEO Regulations, Electrical Engineering, Electricity, Government, Hand Tools, Identify Issues, Interpersonal Skills, Legal, Litigation, Manufacturing, Marketing, Metrics, OEM (Original Equipment Manufacturer), On Site Support, PHP Scripting Language (PHP Hypertext Preprocessor), Philosophy, Problem Solving Skills, Product Positioning, Propulsion, Quality Engineering, Recreation, Recruiting/Staffing Agency, Retail, Risk Analysis, Sales, Sales Management, Sales Prospecting, Secondary School, Team Player, Technical Leadership, Technical Support, Willing to Travel

LOCATION

Kent, WA

POSTED

21 days ago

**_Are you ready for what's next?_** _Come explore opportunities within Brunswick, a global marine leader (https://youtube.com/watch?v=ksuQ6B2j\_mA) committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation._ **Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:** **Position Overview** **:** As part of the talented Customer Experience team, you will be responsible for providing all dealer and retail customers with technical/service support, assistance in service, service management, customer relations/satisfaction, warranty adjustment, product performance, and installation for all Mercury and Brunswick products. This position reports to a Regional Service Manager. **At Brunswick, we have passion for our work and a distinct ability to deliver.** Essential Functions: + Participate in a work group of elite field service engineers to represent Mercury and Brunswick brands. + Travel your assigned territory to diagnose and resolve service-related product malfunctions while providing service management counseling, onsite training of Mercury/Brunswick systems and processes. + Independent autonomous travel within your assigned territory and home office to complete and submit reports on field-related activities as necessary. + Complete ongoing evaluations of all dealers and assist them with a business plan to upgrade their Mercury products, service and profitably to provide ultimate customer satisfaction. + Communicate information to service, manufacturing, and quality engineering groups. + Perform other duties as assigned by the RSM. + Territory account management responsibilities for: + Prospecting and vetting dealer applications, terminations, and non-renewals. + Interacting with sales and credit departments. + Dealer service development focusing on CSI and NPS metrics. + Manage career development for dealer technicians while interacting with Mercury University to promote technician advancement. + Facilitate new talent to the industry by supporting local trade schools and high school vocational programs. + Assist and advise OEMs of product configuration, training, installation, and integration as required. + Organize site visits to provide improved dealer and OEM support. + Provide in-field support to Mercury Legal department for product liability, product failure lawsuits, onsite inspections, depositions, and to participate as a witness. + Face-to-face interaction with consumers to resolve their product questions and issues. + Participate and assist the Marketing department with local, regional, national boat shows, tournaments, and special events as required. Some international travel is required. + Assist Large Vessel Support specialist team on specialty products as required. + Secure and maintain Mercury University product certification within first year of employment. **Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.** Required Qualifications: + Thorough knowledge of Mercury products, vessel & electrical systems. + Complete understanding of customer service philosophy and procedures of the company. + Interpersonal skills are necessary to deal with dealers, customers, brokers, and OEM's. + Effectively plan, develop, and execute product issue resolution, installation, and integration in the field. + Willingness to travel (50% - 75%) Occasional multi-week travel events may be required. + Ability to work independently, make accurate decisions, and analyze risk. + Excellent interpersonal skills, meticulous data gathering capabilities. + Excellent Computer and technology skills, capitalizing on effective communication and documentation with digital media. + Some international travel is required, employee must possess and maintain a valid passport and relevant documentation. + Proficient and willing to work alongside technicians utilizing all hand and specialty tools, ability to independently disassemble and repair all Mercury products at dealerships, remote locations, marinas, storage facilities, consumer residences while following published work instructions, bulletins and service manuals. + Ability to physically work for extended periods of time in compact vessel spaces. + Five or more years in a marine service-related capacity. + Diverse advanced marine Mechanical/ Electrical background. Preferred Qualifications: + Associate degree in engineering or related field (or equivalent experience) + 8 or more years in marine service-related capacity. The hiring range for this position is $86,500 - 126,800 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context. In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here. **Why Brunswick:** Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we're proud of being recognized for making a splash with numerous awards (https://www.brunswick.com/careers) ! **About Mercury:** Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury's industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories; Land 'N' Sea, BLA, Payne's Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com. _Next is Now!_ _We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying._ Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. For more information about EEO laws, - click here (https://www.eeoc.gov/employees-job-applicants) Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: https://www.brunswick.com/e-verify . Brunswick (https://www.brunswick.com/privacy-policy) and Workday (https://www.workday.com/en-us/service-privacy.html?&\_rda=/company/service\_privacy.php) Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942. All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com . \#Brunswick Corporation - Mercury Marine

About the Company

Brunswick

INDUSTRY

Other/Not Classified

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