Worker Type:
Employee
The Technical Advisor team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:
- Managing client communication
- Conducting proactive and reactive problem management
- Reducing the number of repeat issues through root cause analysis
- Building strong client relationships by becoming a point of contact for clients
- Working with internal departments to mitigate client concerns
Key Responsibilities
- Partners with the Technical Delivery Manager and other Technical Leader to identify and capture database operational risks, insights, and improvements.
- Assists in the development and execution of improvement plans.
- Partners with Solution Architects to review and validate a solution's feasibility; also makes solution recommendations.
- Enhance Change Order Execution for Run teams
- Coordinate and Communicate Virtualization Technology roadmaps to the client stakeholders
- Coordinate and communicate RCA to client stakeholders
- Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment.
- Travel requirements based on client and Ensono needs.
- Will participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU database teams.
Skills
- Proficiency in interacting with vendors.
- Excellent understanding of OS and compute technologies
- Strong troubleshooting skillset.
- Knowledge with scripting tools like powersheel, Javascript, Bash, Perl, Python, etc.
- Strong Knowledge of various platforms (Mainframe, Distributed Systems, IBMi) OS platforms: Unix, Linux, Hpux, Windows, Solaris, AIX.
- Strong working knowledge of tools, Ansible, Chef, Salt, Shavlik, RHEL Satellite
- Strong working knowledge of App Dynamics toolset or New Relic a plus.
- Must have excellent communication skills since working directly with the client is a significant requirement of this position.
- Deep understanding of HW and SW infrastructure.
- Proficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients.
- Exceptional interpersonal, verbal and written communication skills
- Customer Service skills at management level
- Experience establishing and documenting processes and procedures
- Strong collaboration and teamwork skills
- Understand a large-scale 24x7 production environment
- Strong problem solving and analytical skills with knowledge of problem analysis
- Must be self-motivated and able to manage multiple projects simultaneously.
- ITIL certification desirable
- Willingness to take ownership of issues and progress to resolution
- Ability to host meetings and conference calls.
Experience
- Minimum of 10 years of experience within a highly complex environment
- Technical knowledge across multiple OS and other relevant technology platforms
- Knowledge of DR planning and execution
- Experience with client facing and Service Delivery communication acumen.
- Experience with on-boarding new clients in a managed service
- Experience of working within a managed services environment is advantageous.
- College degree preferred
QUALIFICATIONS
Desired candidates will have a degree and/or equivalent experience.
Primary Location City/State:
Downers Grove, IL - Finley, Illinois
Additional Locations (if applicable):
Homebased - Downers Grove, IL - Finley
Ensono is an Equal Employment Opportunity Employer. Ensono provides equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, ancestry, citizenship status, sex, marital status, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, military status, or any other status protected by applicable law.