Onsite requirements? 5 days/week or Flex Onsite Schedule 2-3 days per week/month?
Potential to Extend? Yes
Potential to Convert FTE? Yes
Target Years of Exp: 5
Top 5 Must Haves: 1. Technical knowledge of collaboration tools and AI Assistants 2. Ability to create clear and user-friendly documentation 3. Training and facilitation expertise 4. Analytical and problem-solving abilities 5. Strong communication and engagement skills 6. Possess a change management and enablement mindset
Job Description: The Technical Analyst – User Enablement provides frontline support, documentation, and training to help team members effectively adopt and leverage collaboration tools (Microsoft 365, Teams, SharePoint, OneDrive, Outlook) and AI productivity assistants (Copilot). This role bridges technical expertise and user experience, ensuring smooth adoption, improved productivity, and a culture of digital enablement across the organization. Key Responsibilities Documentation & Knowledge Management
Create and maintain clear, user-friendly guides, FAQs, and training materials.
Develop quick-reference sheets, video snippets, and visual aids to simplify adoption.
Keep knowledge bases current as tools and policies evolve.
Training & Enablement
Act as a Copilot and collaboration tools evangelist—driving awareness and best practices.
Deliver virtual and in-person training sessions tailored for different user groups.
Build scenario-based learning exercises to demonstrate practical use cases.
Analytics & Feedback
Provide insights to leadership on training effectiveness and opportunities for improvement.
Collect and incorporate user feedback into documentation and training cycles.
Use ticket data, usage reports, and adoption metrics to identify trends and pain points.
Change Adoption & Continuous Improvement
Communicate the "value story” of collaboration platforms and AI assistants.
Partner with change management teams to encourage adoption of new tools and features.
Stay ahead of platform updates and proactively prepare user-facing materials.
Preferred Experience:
Understanding of AI/ML concepts as they relate to productivity.
Prior experience in IT support, technical training, or user enablement.
Familiarity with ITSM tools (ex.ServiceNow).
Proficiency in Microsoft tools and applications and enterprise security policies
Numbers & Facts
Location
Atlanta, GA
Skills
Analysis Skillsunmatched
Artificial Intelligence (AI)unmatched
Best Practicesunmatched
Change Managementunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Documentationunmatched
Enterprise Protectionunmatched
Frequently Asked Questions (FAQ)unmatched
IT Service Management (ITSM)unmatched
Knowledge Baseunmatched
Knowledge Managementunmatched
Leadershipunmatched
Metricsunmatched
Microsoft Outlookunmatched
Microsoft Product Familyunmatched
Microsoft SharePointunmatched
Problem Solving Skillsunmatched
Productivity Managementunmatched
ServiceNowunmatched
Support Documentationunmatched
Technical Analysisunmatched
Technical Supportunmatched
Trend Analysisunmatched
Use Casesunmatched
User Documentationunmatched
User Groupsunmatched
User Interface/Experience (UI/UX)unmatched
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