The UNM Division of Information Technologies seeks candidates for a Technical Analyst 2 position. The successful candidate will join a high caliber team of professionals in the Information Technologies department in the Operations Team.
The Technical Analyst 2 position will lead projects to upgrade enterprise applications (on-premises and cloud-based) to ensure the application itself and the underlying infrastructure is up-to-date, secure, and delivering the most value to our end users. The Operational support consists of monitoring of incoming requests and escalated support for process & workflow migration, and production issues.
The ideal candidate will have a combination of strong communication, technical, and organizational skills; excellent problem-solving skills; along with solid customer support skills to support a diverse customer base.
Job Duties:
Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex, ERP systems
Coordinate the execution of business cycle events
Perform Day-to-Day Operational Activities
Lead the workflow process migration for our ERP system
Perform as the Technical Lead for internal Applications projects to improve our systems, processes, and practices
Provide escalated support to IT Applications incidents
Work closely with the multiple offices across campuses to assist with Applications upgrades
Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material
Advocate for continual improvement of the division by offering recommendations on processes and existing systems
Analyzes and solves problems of moderately advanced complexity on computer applications and systems for students, faculty, and staff for departments and/or the university community
Provides a wide range of in-depth technical assistance to departmental users and/or support staff
Provide after-hours support based on the On-call rotation
Why work at UNM?
For firsthand information on why UNM is a great place to work and learn, visit UNM Proud to hear directly from University employees, faculty, students, and alumni. In addition to all the University has to offer, you have the added benefit of living in New Mexico, a land rich with art, history, culture, and outdoor activities, all with a very affordable cost of living. For more about life in New Mexico, visit NewMexicoTrue. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.
Positions
UNM has a number of positions available for staff, faculty, and student employees in various academic fields and levels of experience. Everyone hired into the UNM community serves a vital role in supporting our mission. We’re here to educate and encourage students to develop the values, habits of mind, knowledge, and skills that they need to be enlightened citizens, contribute to the state and national economies, and lead satisfying lives.