Analysis Skills, Apple Macs, Auto Insurance, Banking Services, Behavioral Health, Cable Software, CompTIA A+, Computer Systems, Computer Terminals, Customer Support/Service, Desktop PC, Driver's License, Flexible Spending Accounts, Healthcare, Information Technology & Information Systems, Microsoft Product Family, On Call, On Site Support, Pager, Prescription Drugs, Preventative Maintenance, Printers, Problem Solving Skills, Process Improvement, Stock Purchase Plans, Technical Analysis, Technical Support, Telemedicine
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Technical Analyst
Job Summary and Qualifications
The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.
- Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
- Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
- Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
- Logs and tracks problems; reviews problem tracking databases
- Performs facility-based moves, adds, and changes (MACs), as needed
- Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
- Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
- Aids and trains users on division and facility technology
- Performs preventative maintenance
- Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
- Effectively works with customers, Service Desk and Technical Services personnel
- Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
EDUCATION
- Bachelor’s degree in information systems or healthcare related field is preferred
EXPERIENCE
Must have one year IT experience
- CERTIFICATE/LICENSE
- Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification
- Valid state drivers license and proof of auto insurance, if applicable
Benefits
Medical City Dallas, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you find this opportunity compelling, we encourage you to apply for our Technical Analyst opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
H
HCA Healthcare
At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.
HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.
And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.
10,000 employees or more
http://hcahealthcare.com/