Technical Analyst I - End User Technology

Technical Analyst I - End User Technology

Salary

$63,501.00 - $88,902.00 Annually

Location

Land O Lakes, FL

Job Type

Full Time

Job Number

14166-0726

Department

Information Technology

Division

Information Technology

Opening Date

07/31/2026

Closing Date

8/6/2026 11:59 PM Eastern

Salary Range

$63,501.00 - $88,902.00

Pay Grade

P42 (Exempt position)

Salary Disclosure

Pay rates are based on education, skill, experience level and internal equity.

• Description
• Benefits
• Questions

General Description

JOIN OUR TEAM AS A TECHNICAL ANALYST - END USER TECHNOLOGY

This position is part of the Operations and Support Services team. The position is responsible for providing technical support for all end-user technologies. It performs second level technical support for Pasco County's production operations, creates and updates knowledge base articles, and images and deploys new equipment

Essential Job Functions

Provides hardware and software support for computers, cellular telephones, and network/telecommunications system infrastructure equipment which includes installation, configuration, upgrades, and troubleshooting problems. Maintains and reports repairs for infrastructure, hardware, and software and serves as point-of-contact with vendors to schedule and coordinate preventative maintenance on computer and peripheral equipment. Advises, trains, and assists customers on system operations and usage as required. Updates documentation manuals with new procedures and modifications to existing procedures as required. This position performs software installations and troubleshooting. This position also assists with endpoint protection and system monitoring. This position may be required to perform other duties as assigned.

Knowledge, Skills and Abilities

• Ability to support software and productivity applications including MS 365, Adobe, and Team Calling.
• Ability to support User level OS for Windows 11 or higher.
• Ability to troubleshoot and solve complex issues related to desktop computers, laptops, and printers.
• Ability to provide remote support.
• Ability to follow established standards and make suggestions for improvement.
• Excellent communication and interpersonal skills, in addition to exceptional analytical and troubleshooting abilities.

Minimum Requirements

PHYSICAL SKILLS: Ability to lift and/or move up to 50 LBS. and also push or pull heavy objects. May use a handling device (dolly, cart, etc.) or work with another team member to lift and/or move excessively heavy objects. Ability to operate a keyboard. Ability to communicate effectively using verbal, written and visual communication.

EDUCATION, TRAINING AND EXPERIENCE: Graduation from an accredited college or university with a Bachelors Degree or higher in Computer Science, Management Information Systems, or related field and two (2) years of experience in development and maintenance of systems operations OR graduation from an accredited college or university with an Associate degree and four (4) years of experience in development and maintenance of systems operations and Microsoft 365 Certified: Endpoint Administrator Associate or equivalent technical certificate OR graduation from high school and six (6) years of experience in supporting end user technology.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida drivers license. Active industry recognized technical certifications, that require recertification, may be considered in lieu of an Associate degree.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida Law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS PREFERENCE: Under Section 295.07, F.S., chapter SSA-7 Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATIONS TOP WORKPLACES FOR 2021

Benefits include:

• Florida Retirement System (FRS) retirement plan
• PTO (Paid Time Off)
• Paid holidays
• Group insurance
• Tuition reimbursement
• Deferred compensation
• Medical leave pool
• Annual medical leave buy-back
• Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.

Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction). The employer will automatically deduct the employee contributions.

01

I am aware that the following supplemental questions will determine my eligibility for this position.

• Acknowledge
• Decline

02

Are you a current Pasco County BOCC employee?

• Yes
• No

03

Which best describes your highest level of COMPLETED education?

• GED
• High School
• Associate degree
• Bachelors Degree
• Masters Degree
• Doctorate
• None of the above

04

Which best describes the years of experience you have in development and maintenance of systems operations?

• Ten or more years of experience
• Nine years but less than ten
• Eight years but less than nine
• Seven years but less than eight
• Six years but less than seven
• Five years but less than six
• Four years but less than five
• Three years but less than four
• Two years but less than three
• One year but less than two
• Less than one year of experience

05

Which best describes the years of experience you have in supporting end user technology?

• Ten or more years of experience
• Nine years but less than ten
• Eight years but less than nine
• Seven years but less than eight
• Six years but less than seven
• Five years but less than six
• Four years but less than five
• Three years but less than four
• Two years but less than three
• One year but less than two
• Less than one year of experience

06

Are you a Microsoft 365 Certified: Endpoint Administrator Associate or have a equivalent technical certificate?

• Yes
• No

07

Do you possess a valid Florida drivers license or have the ability to obtain the license within 30 days from date of hire?

• Yes
• No

08

Are you a veteran who served as a member of the armed forces of the United States during a period of war, defined in Title 38, U.S.C., and who was separated from such service under honorable conditions, or the surviving spouse of any such veteran? (SUPPORTING DOCUMENTION IS REQUIRED AT THE TIME OF SUBMISSION OF APPLICATION OR NEXT BUSINESS DAY).

• Yes
• No

09

I hereby acknowledge that Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law, and consent to pre-employment drug/alcohol testing, and agree to abide by the program and policy if employed by Pasco County BOCC.

• Acknowledged
• Declined

10

Are you legally authorized to work in the United States? Note: If hired, a Form I-9, Employment Eligibility Verification, must be completed at the start of employment.

• Yes
• No

11

Have you recently retired from the Florida Retirement System (FRS) Pension Plan or Investment Plan within the last 6 months?

• Yes
• No

12

Please specifically explain how your prior work experience and education match the qualifications for this position. (1000 characters or less)

13

How did you hear about this position?

• Billboard
• Facebook
• Friend/Family Referral
• Indeed
• Instagram
• Job Fair
• LinkedIn
• Magazine publication
• Nextdoor
• Pasco County employee
• Pasco County Facebook Page
• Pasco County website/Governmentjobs.com
• Pasco County Traffic Sign
• Utility bill insert
• X/Twitter
• YouTube
• Other

14

If a Pasco County employee referred you, please provide the name of the employee. If none, write N/A.

Required Question

Employer Pasco County

Address 7536 State Street

New Port Richey, Florida, 34654

Phone (727) 847-8030

(727) 847-8103

Website http://www.pascocountyfl.net