Technical Analyst I - Telecommunications

Technical Analyst I - Telecommunications

Salary

$63,501.00 - $88,902.00 Annually

Location

New Port Richey, FL

Job Type

Full Time

Job Number

14108-0726

Department

Information Technology

Division

Information Technology

Opening Date

07/10/2026

Closing Date

7/16/2026 11:59 PM Eastern

Salary Range

$63,501.00 - $88,902.00

Pay Grade

P42 (Exempt position)

Salary Disclosure

Rates of pay are based on education, skill, experience level and internal equity.

• Description
• Benefits
• Questions

General Description

JOIN OUR TEAM AS A TECHNICAL ANALYST I - TELECOMMUNICATIONS

The Technical Analyst I role involves skilled telephone installation and repair work for the County telecommunications system. As a member of the technical support team, will perform installation, repair, programming, and customer relations as they pertain to the County-owned telecommunications systems to include cellular technologies. This position may also provide technical support for all end user computing equipment and software.

Essential Job Functions

Provides field support to troubleshoot issues. Reports problems to the vendors, if needed, and performs the necessary follow up to bring problems to resolution. Performs telephone and related equipment adds, moves changes and disconnects, relative to work order requests. Position will require troubleshooting from telephone to Unified Communication system. Interfaces with departmental users to analyze troubleshoot and resolve technical issues. Works with members of other support teams in the County to analyze/troubleshoot systems related to voice communications. Develops and maintains documentation. Keeps concise and accurate records for inventory and user management. Must be detail oriented. keeps abreast of current technology. Follows established standards and makes suggestions for improvement. Provides status reports giving detailed descriptions of tasks and time devoted to each task. Ability to lift and/or move up to 50 LBS. and also push or pull heavy objects. Performs other related duties as required.

Knowledge, Skills and Abilities

• Knowledge of advanced telephone concepts.
• Knowledge of telephone wiring, and connections.
• Knowledge of telephone company interconnection.
• Knowledge of data circuitry, fiber optic cable, and test equipment.
• Ability to work from manuals and/or diagrams.
• Ability to locate faulty network issues.
• Ability to perform equipment moves, adds, and changes on County equipment.
• Ability to work from blueprints cut sheets or county work orders.
• Knowledge of Microsoft and Cisco, as well as a familiarity with Unified Communications i.e. VoIP and Cellular technologies.
• Ability to support software and productivity applications including MS Office, MS Project, MS Outlook, Web Browser and select proprietary applications.
• Knowledge of, or hands-on training in 2 or more of the following: networking and operating system concepts, the operating characteristics, capabilities, and limitations of electronic computer equipment, Microsoft Windows platforms, Cisco networking products, Call Center, IVR and VOIP.
• Ability to present oral and written reports clearly and concisely.
• Ability to work independently as well as a team player.
• Ability to establish and maintain effective working relationships with other employees, officials, and the public.

Minimum Requirements

PHYSICAL SKILLS/WORKING CONDITIONS: Ability to lift and/or move up to 50 LBS. and also push or pull heavy objects. May use a handling device (dolly, cart, etc.) or work with another team member to lift and/or move excessively heavy objects. Ability to go up and down ladders and through crawl spaces. Ability to operate a keyboard. Ability to communicate effectively.

EDUCATION, TRAINING AND EXPERIENCE: Graduation from an accredited college or university with an Associate degree in Computer Science, Management Information Systems or related field and two (2) years experience in development and/or maintenance of Unified Communications systems operations OR possession of a High School Diploma or possession of an acceptable equivalency diploma and four (4) years experience in development and/or maintenance of Unified Communications systems. Experience troubleshooting technical problems.

LICENSE, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida drivers license. Active industry recognized communications/technical certifications may be considered in lieu of an Associate degree.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida Law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS PREFERENCE: Under Section 295.07, F.S., chapter SSA-7 Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATIONS TOP WORKPLACES FOR 2021

Benefits include:

• Florida Retirement System (FRS) retirement plan
• PTO (Paid Time Off)
• Paid holidays
• Group insurance
• Tuition reimbursement
• Deferred compensation
• Medical leave pool
• Annual medical leave buy-back
• Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.

Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction). The employer will automatically deduct the employee contributions.

01

I am aware that the following supplemental questions will determine my eligibility for this position.

• Acknowledge
• Decline

02

Are you a current Pasco County BOCC employee?

• Yes
• No

03

Which best describes your highest level of COMPLETED education?

• GED
• High School
• Associate degree
• Bachelors Degree
• Masters Degree
• Doctorate
• None of the above

04

Which best describes the years of experience you have in development and/or maintenance of Unified Communications systems operations?

• Ten or more years of experience
• Nine years but less than ten
• Eight years but less than nine
• Seven years but less than eight
• Six years but less than seven
• Five years but less than six
• Four years but less than five
• Three years but less than four
• Two years but less than three
• One year but less than two
• Less than one year of experience

05

Do you have experience troubleshooting technical problems?

• Yes
• No

06

Do you possess a valid Florida drivers license or have the ability to obtain the license within 30 days from date of hire?

• Yes
• No

07

Are you a veteran who served as a member of the armed forces of the United States during a period of war, defined in Title 38, U.S.C., and who was separated from such service under honorable conditions, or the surviving spouse of any such veteran? (SUPPORTING DOCUMENTION IS REQUIRED AT THE TIME OF SUBMISSION OF APPLICATION OR NEXT BUSINESS DAY).

• Yes
• No

08

I hereby acknowledge that Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law, and consent to pre-employment drug/alcohol testing, and agree to abide by the program and policy if employed by Pasco County BOCC.

• Acknowledged
• Declined

09

Are you legally authorized to work in the United States? Note: If hired, a Form I-9, Employment Eligibility Verification, must be completed at the start of employment.

• Yes
• No

10

Have you recently retired from the Florida Retirement System (FRS) Pension Plan or Investment Plan within the last 6 months?

• Yes
• No

11

Please specifically explain how your prior work experience and education match the qualifications for this position. (1000 characters or less)

12

How did you hear about this position?

• Billboard
• Facebook
• Friend/Family Referral
• Indeed
• Instagram
• Job Fair
• LinkedIn
• Magazine publication
• Nextdoor
• Pasco County employee
• Pasco County Facebook Page
• Pasco County website/Governmentjobs.com
• Pasco County Traffic Sign
• Utility bill insert
• X/Twitter
• YouTube
• Other

13

If a Pasco County employee referred you, please provide the name of the employee. If none, write N/A.

Required Question

Employer Pasco County

Address 7536 State Street

New Port Richey, Florida, 34654

Phone (727) 847-8030

(727) 847-8103

Website http://www.pascocountyfl.net