Technical Analyst II - Payments

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.

Bonus Type
Discretionary

Summary
At BOK Financial, our Payments Technology team supports mission‑critical wire and payment processing for Domestic and International Wires using the Fusion Global PAYplus (FGPP) Payment Hub. We are seeking a Technical Analyst II who enjoys working at the intersection of payments operations, technology, and production support.

This role is heavily involved in payment rail implementations, complex issue resolution, vendor coordination, and ongoing production support, ensuring payment workflows are stable, compliant, and scalable. You will partner closely with IT engineers, operations teams, vendors, and business stakeholders to keep high‑value, time‑sensitive payments flowing correctly every day.

Job Description
The Technical Analyst II acts as a key liaison between Payments Operations and IT, with a focus on wire payment processing, payment hub configuration, system integrations, and production support. This role is accountable for analyzing complex payment issues, documenting requirements, supporting system testing, and coordinating with vendors and internal teams to deliver stable payment processing solutions aligned with BOKF’s payments modernization roadmap. 

Unlike general UI/UX‑focused analyst roles, this position emphasizes payments data flows, ISO 20022 messages, wire processing lifecycles, and operational impact across multiple integrated systems.

Team Culture
Our mission is to empower our company, teammates and customers through the delivery of resilient and customer-centric technology. We achieve this by leveraging our expertise in technology and deep understanding of our business units.

How Youll Spend Your Time
You will:

• Provide day‑to‑day application support for the Payment Hub (FGPP) and related wire systems supporting Domestic and International Wires, including incident, problem, and change activities 
• Analyze and troubleshoot payment processing issues involving wire creation, validation, screening, posting, returns, and downstream reporting across integrated platforms (e.g., FGPP, DBIQ, Total Messaging, Total Screening)
• Partner with Payments Operations to understand real‑world processing issues and translate them into clear, actionable technical requirements
• Collaborate with vendors to research defects, submit cases, validate fixes, and support releases and hotfix testing
• Support testing activities including test planning, scenario design, execution, and validation for enhancements, defect fixes, and regulatory changes
• Participate in payments transformation initiatives, including wire rail enhancements, ISO 20022 changes, and new payment rail onboarding, supporting both project delivery and production readiness
• Assist with JIRA backlog management, incident/problem tracking, and documentation to ensure transparency and auditability
• Create and maintain process documentation and runbooks to support operations and ongoing support models
• Communicate clearly with technical and non‑technical partners during time‑sensitive payment events
• Essential Duties
• Practical understanding of banking payments and wire processing lifecycles (Domestic and/or International Wires preferred) 
• Experience supporting complex, integrated application environments with upstream and downstream dependencies
• Working knowledge of:
• SQL querying and relational databases
• Application data flows across multiple systems
• Tiered environments (Development, Test, UAT, Production, DR)
• System integration concepts and messaging frameworks
• Strong analytical and troubleshooting skills with the ability to assess operational risk and customer impact
• Ability to document requirements, test scenarios, and production support procedures clearly and concisely
• Comfort working in Agile and/or hybrid delivery models
• Strong written and verbal communication skills, especially during incidents or production events
• May perform other duties as assigned

Education & Experience Requirements
This level of knowledge is normally acquired through completion of (a/an) ­­­­­­­­­­­­­­­­­­­ 

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field and/or
• 3–5 years of experience in Technical Analysis, Payments Technology, Banking Operations, or Production Application Support
• Experience with payments platforms, wire systems, or payment hubs is strongly preferred

Working Conditions & Physical Requirements
Office

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!  
Apply today and take the first step towards your next career opportunity! 

The companies in BOK Financial Corporation Group are equal opportunity employers.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.