Technical Analyst

Atwell

Newark, Maryland

JOB DETAILS
SKILLS
Apple iPad, Cellular Telephone, Communication Skills, Computer Security, Computer Workstations, Construction, Construction Engineering, Consulting, Corporate Policies, Customer Support/Service, Data Quality, Detail Oriented, File Systems, Fitness, Flexible Spending Accounts, Help Desk, Identify Issues, Information Technology & Information Systems, Inventory Management, Land Development, Laptop PC, Leadership, Licensing, Mobile Devices, Presentation/Verbal Skills, Printers, Problem Solving Skills, Real Estate Development, Reimbursement, Software Administration, Software Installation, Student Loans, Systems Analysis, Team Lead/Manager, Technical Analysis, Technical Support, Technology Analysis, Writing Skills
LOCATION
Newark, Maryland
POSTED
7 days ago

Who We Are

Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio. Atwell is a privately owned company, with 2,000+ passionate team members across 75+ locations and growing!

Atwell, LLC is a proud recipient of the following 2025 awards:

  • Ten consecutive years in a row as a “Best Place to Work” by Zweig Group (#11)
  • Recognized as #70 in the ENR Top 500 Design Firms, ranked in every region
  • Recognized in Crain's “Fast 50” as one of the fastest-growing companies (#14)
  • Recognized as the 2025 ENR Design Firm of the year for the Southeastern US

Job Description

The Technology Services Systems Analyst will be responsible for providing end-user support for Atwell employees across the country. In this role, an employee will be expected to develop and demonstrate proficiency in regards to the essential functions of the job found below.

ESSENTIAL FUNCTIONS

  • Respond to requests for technical assistance in person, phone & electronically.
  • Troubleshoot all technical related user issues, including hardware, software, account, and printer issues.
  • Install various software applications as needed and approved.
  • Communicate technical information to both technical and non-technical personnel.
  • Follow all company support procedures.
  • Log all support related tasks in company support system.
  • Provide support in the maintenance of the company's network and infrastructure as directed.
  • Maintain passwords, data integrity and file system security according to company policy.
  • Setup and deploy workstations, networks and printers.
  • Help manage and deploy company cell phones, iPad’s and other mobile devices.
  • Manage inventory for workstations, laptops and other IT assets in the company tracking system.
  • Provide support for all Autodesk applications.
  • Install and support all company standard software.
  • Stay current with system information, changes and updates.
  • Must have ability to take initiative and solve problems with limited direction. o Ability to lead projects and teams as assigned and directed.
  • Ability to work independently as well as in a team.
  • Must have extreme attention to detail.

NONESSENTIAL FUNCTIONS

  • Additional projects and tasks assigned as needed.
  • Excellent customer service skills.
  • Good communication skills, both written and oral.

EDUCATION

  • Bachelor’s Degree in IT related field

EXPERIENCE

  • Three (3) years of experience in a corporate setting performing the essential functions of this position as discussed above.
  • Must have networking knowledge and comprehension.
  • Must display strong technical and troubleshooting skills.
  • Experience with Autodesk is a plus.

#LI-AE1

Pay Range

$55,000 - $70,000USD

Atwell Benefits: To attract and retain the best professionals in the industry, we aim to provide an excellent working environment and a progressive benefits program designed to support your personal and professional needs.

Work/Life:

  • Generous Paid Time Off
  • Paid Parental Leave
  • Flexible work schedules are available for some positions
  • Tenure Awards — Travel Vouchers to see the world based on your travel preferences

Compensation:

  • Competitive Compensation packages 
  • Annual bonuses, spot bonuses and peer recognition awards
  • 401K match - 1:1 up to 4% of compensation 
  • Tuition Assistance
  • Student Loan Repayment 
  • Paid Licensing / Certification Fees and Renewals
  • Financial Rewards for Obtaining Licensure
  • Employee Referrals 
  • Annual Wellness Reimbursement for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.)
  • Dependent Care Match

‘Atwell’ness:

  • Medical (BC/BS), Dental (Delta), and Vision (VSP)
  • Family Planning & IVF Benefits
  • Pet Insurance
  • Health Savings Account & Flex Spending Account options
  • Employer paid LTD, STD, and life insurance
  • Metlife Supplemental Benefits covering accident, hospitalization, and critical illness
  • Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services

About the Company

A

Atwell

Atwell is a bold leader in the consulting, engineering and construction industry. We serve three markets, and deliver countless solutions to our clients.

Atwell includes three divisions – Atwell, LLC, Strategic Construction Solutions, and Atwell Canada. As individual entities, these companies offer custom solutions for your precise industry. Working together, they collaborate seamlessly across departments and locations to deliver what you need, where you need it, all from one trusted source.

Atwell International: Expertise on the global stage
To service clients with global interests or portfolios, Atwell operates an international division with experience in more than 25 countries on five continents. Our teams are able to offer consistent program management for US-based organizations expanding into other countries, as well as support foreign investors and companies with real estate interests in the US.

Our team has provided program management, regulatory consulting, environmental consulting and development services in support of major manufacturers and suppliers in global markets, specifically automotive and transportation.

Driven by projects and clients, the division has had a sustained presence in Asia for the past decade, with offices previously in both South Korea and China. Atwell also maintains relationships with global partners to extend its reach and knowledge base to any area, regardless of previous experience.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Engineering Services
FOUNDED
2008
WEBSITE
http://www.atwell-group.com