Technical Analyst Utility Operation Technology

Position Overview:

This role is responsible for supporting, maintaining, and optimizing enterprise applications to ensure performance and alignment with organizational needs. This role executes technical installations, configurations, patching, integrations, and application upgrade activities to ensure stable and efficient operations. They troubleshoot inquiries, perform root-cause analysis, automates technical processes, and maintains system integrations and performance. This role administers security controls, manages documentation, mentors junior staff, and collaborates with teams, stakeholders, and vendors to maintain reliable application environments. Success in this role requires strong technical expertise, analytical problem-solving, and effective communication.

Key Responsibilities:

• Installs, configures, patches, and updates enterprise systems and components. Executes deployment packaging, release activities, and supports application upgrades, migrations, and cutovers (e.g. rollback planning, cross-team coordination).
• Provides routine and some complex technical support escalated from the Service Desk and escalates inquiries as needed. Conducts root cause analysis and drives long-term corrective actions through regular maintenance.
• Monitors system health (e.g. logs, performance metrics, capacity), identifies performance issues, and implements tuning adjustments to improve stability and efficiency. Escalates as needed.
• Implements and administers system-level security controls, access policies, and vulnerability remediation.
• Monitors and troubleshoots system integrations and APIs (e.g. REST endpoints, message queues) and resolves connectivity issues in collaboration with integration teams.
• Develops and maintains automation scripts (e.g. Python) to streamline deployments, monitoring, and recurring maintenance tasks.
• Supports security operations activities (e.g. vulnerability remediation, identity/access validation).
• Executes backup, restoration, and disaster-recovery tasks (e.g. validating scheduled back ups, performing restore tests, supporting business continuity exercises).
• Maintains robust technical documentation (e.g. operational runbooks, troubleshooting guides, system diagrams, build documents, recovery procedures).
• Supports change management processes through documentation, risk assessment, and technical input. Performs post-deployment validation to ensure system stability.
• Assists with vendor coordination (e.g. license tracking, application of vendor remediations, validation of fixes) as needed.
• Works under limited supervision with latitude for independent judgment; regularly completes assignments with little or no assistance.
• Mentors junior staff.
• Maintains high level of adherence to cybersecurity principles, ethics practices, and company policies.
• Required to complete occasional evening and weekend work to meet deadlines or address emergencies as needed. Participates in on-call rotation as required.
• Performs other duties or special projects as required or assigned.

Qualifications:

• Bachelor''s Degree and 5-7 years of relevant professional experience.
• Holds relevant certifications required for the team's need or directed by management.
• Ability to translate business requirements into data models and reports.
• Proficiency in process modeling and workflow documentation.
• Proficiency in business analysis methodologies (gap analysis, solution design).
• Experience with cloud environments (Active Directory, Azure, AWS).
• Experience designing, developing, or maintaining enterprise applications
• Experience with DevOps practices (CI/CD, automation, coding).
• Knowledge of compliance requirements and internal control frameworks (e.g., SOX).
• Proficiency in Microsoft SQL for data analysis and reporting.
• Proficiency in automation and scripting languages (e.g. Python, PowerShell).
• Experience with application upgrades, integrations, and optimization.
• Familiarity with source control and familiarity with CI/CD workflow concepts.
• Proficiency in ERP, HRIS, CRM systems and Agile/SDLC practices.
• Familiarity with HTML/JavaScript to support troubleshooting.
• Strong collaboration and communication skills.
• Knowledge of ITIL 4 processes preferred.
• Strong project coordination skills.

Application Specific Requirements

The Technical Analyst may support multiple enterprise applications, or they may be assigned to a specific applications team. Enterprise application systems include but are not limited to finance, emergency notifications, HRIS, data management, and infrastructure operations.

In addition, H2O America employs subject matter experts on the following applications listed below. It is not an exhaustive list. When a role is posted, the specific application(s) used will be shared in the posting requirements:,

• Utility Operations Technology (UOT)
• Supports field and infrastructure operations technologies, including CityWorks, Samsara, EAM, Locus, AutoCAD, Utilisphere, Fieldhawk, Hach WIMS, and TRAKA.
• Conducts remote problem diagnosis and resolution. Escalates as needed. Provides after-hours on-call support as needed.