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Technical Analyst

United Regional Health Care
  • Wichita Falls, Texas
    1 day ago

    Job Description

    JOB DESCRIPTION

    Summary of Essential Functions

    The Technical Analyst plays a crucial role in supporting the design, provisioning, maintenance, and management of enterprise IT solutions. This position is responsible for assisting users with Information Systems-related issues and ensuring the effective operation of IT services across both IT Infrastructure and Network Infrastructure.

    Educational Requirements
    • High school diploma or equivalent required.
    • Bachelor's degree in Information Systems, Computer Science, or a related field preferred; relevant work experience may substitute for education.

    Knowledge/Skills/Abilities
    • Basic understanding of major operating systems, networks, and hardware components.
    • Familiarity with email systems, firewalls, networks, and server management.
    • Proficient in using Service Desk work order tracking and project management applications.
    • Strong communication skills, both verbal and written.

    Physical Requirements
    • Primarily work 8 to 5 Monday - Friday; may be asked to work additional hours as needed, including weekends.
    • Take on-call rotation as assigned and be available during rotation as needs arise.
    • May be expected to lift over twenty-five (25) pounds.
    • Ability to distinguish between numbers and symbols.
    • Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers. Walking and climbing to accomplish tasks.
    • Corrected vision and hearing to normal or near normal range.
    • Extended periods of sitting and/or walking depending on specific duties.

    ______ IT Infrastructure

    Knowledge/Skills/Abilities
    • Basic understanding of major operating systems, networks, and hardware components.
    • Familiarity with email systems, firewalls, networks, and server management.
    • Proficient in using Service Desk work order tracking and project management applications.
    • Strong communication skills, both verbal and written.

    Duties and Responsibilities
    • Assist in the design, provisioning, maintenance, and management of enterprise IT solutions.
    • Provide technical support for application systems assigned P1 or P2 responsibilities.
    • Offer assistance to users with Information Systems-related problems, determining the necessity for and type of service required.
    • Support email, firewall, and server operations as needed.
    • Participate in on-call rotation as assigned and be available during rotation as needs arise.
    • Perform other duties as assigned by the director, manager, and/or coordinator.
    _______ Network Infrastructure

    Knowledge/Skills/Abilities
    • Knowledge of Local and Wide Area Networks, including hardware, switches, cables, software, and operating environments.
    • Understanding of network security measures, including firewalls and VPNs.
    • Ability to document network configurations and changes effectively.

    Duties and Responsibilities
    • Provide technical support for Local and Wide Area Networks, including hardware, switches, cables, software, and operating environments.
    • Assist in the configuration and maintenance of network devices and infrastructure.
    • Monitor network performance and troubleshoot issues as they arise.
    • Document network configurations and changes for future reference.
    • Stay updated on emerging technologies and best practices in network management.
    • Perform other duties as assigned by the director, manager, and/or coordinator.

    Numbers & Facts

    LocationWichita Falls, Texas

    Skills

    • Best Practicesunmatched
    • Cable Softwareunmatched
    • Communication Skillsunmatched
    • Computer Scienceunmatched
    • Customer Service Systemsunmatched
    • Customer Support/Serviceunmatched
    • Email Technologyunmatched
    • Emerging Technologyunmatched
    • Firewallsunmatched
    • Hardware Componentsunmatched
    • Hearing Impairmentunmatched
    • High School Diplomaunmatched
    • Information Technology & Information Systemsunmatched
    • Management of Information Systems/Technology (MIS)unmatched
    • Manual Dexterityunmatched
    • Network Administration/Managementunmatched
    • Network Configuration Managementunmatched
    • Network Performance/Analysisunmatched
    • Network Securityunmatched
    • Network System Hardwareunmatched
    • On Callunmatched
    • Operating Systemsunmatched
    • Operations Managementunmatched
    • Organizational Skillsunmatched
    • Performance Analysisunmatched
    • Physical Demandsunmatched
    • Presentation/Verbal Skillsunmatched
    • Project Management Softwareunmatched
    • Project Trackingunmatched
    • Software Administrationunmatched
    • Systems Administration/Managementunmatched
    • Technical Analysisunmatched
    • Technical Supportunmatched
    • VPN (Virtual Private Network)unmatched
    • Wide Area Network (WAN)unmatched
    • Writing Skillsunmatched

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