Scope of Position
Responsible for having a deep and technical understanding of our existing product offerings and new model introductions. Will assist our customers with application related questions and troubleshooting. Must have the ability to use this knowledge to assist the Boiler Group in all aspects of our business which will include on-site and in-house product and technical training.
Essential Duties and Responsibilities
List what the person must do to perform the job to meet the standards.
• Provides technical and application assistance to our customers via phone, email, and virtual meetings for RBI Water Heaters, KN & Smith Series commercial boilers • Works with Engineering, Product Management, sales, Lab Techs, and manufacturing personnel to help resolve product deficiencies as noted from field complaints • Assists customers to properly identify applicable parts and their corresponding computer part numbers • Provides input to enhance our heating products and their serviceability, such as: • Technical service notifications • Installation & operational manuals • Start-up instructions • Annual maintenance and training material • Creates technical call log entries into Mestek data base • Ability to comprehend boiler data logs which can be downloaded from our more advanced boilers
Performs other similar or related duties as required or requested.