Technical Architect

• CDW is seeking a highly experienced ServiceNow Senior Technical Architect (Certified Technical Architect - CTA) to lead a critical enterprise-wide ServiceNow transformation initiative.
• This role will serve as the primary architectural leader responsible for consolidating multiple ServiceNow environments into a unified platform and driving technical strategy across the organization.
• This is a highly visible project supporting CDW's internal ServiceNow ecosystem.
• The ideal candidate will possess deep expertise in ServiceNow architecture, Common Service Data Model (CSDM), and Service Portfolio Management (SPM), along with proven experience delivering complex enterprise-scale ServiceNow solutions.

• Lead architecture, design, and implementation efforts for enterprise ServiceNow platform consolidation initiatives.
• Design and implement Service Portfolio Management (SPM) solutions leveraging current Common Service Data Model (CSDM) standards.
• Provide technical leadership and governance across the ServiceNow platform.
• Collaborate with business stakeholders, platform owners, architects, and development teams to define solution strategies and implementation roadmaps.
• Analyze platform interdependencies and ensure architectural decisions support long-term scalability and maintainability.
• Translate business requirements into enterprise-level ServiceNow solutions.
• Oversee solution design reviews, integration planning, and implementation execution.
• Provide architectural guidance to Solution Architects, developers, and project teams.
• Support requirements gathering, planning, deployment, testing, and post-production activities.
• Ensure adherence to ServiceNow best practices, governance standards, and platform architecture principles.

• Active/Persuing Certified Technical Architect (CTA) certification required.
• 8+ years of experience architecting and delivering ServiceNow solutions.
• Experience serving as a Senior Technical Architect, Solution Architect, or Enterprise Architect within the ServiceNow ecosystem.
• Expert-level experience with Common Service Data Model (CSDM).
• Expert-level experience with Service Portfolio Management (SPM).
• Proven experience designing and implementing service portfolios utilizing current CSDM frameworks.
• Strong understanding of ServiceNow platform architecture and module interdependencies.
• Experience leading enterprise-scale ServiceNow integrations and transformation programs.
• Strong stakeholder management, consulting, and client-facing experience.
• Proven ability to drive projects from requirements gathering through implementation and operational support.
• Experience mentoring and leading Solution Architects and technical teams.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.