Location: Somerset, NJ
Duration: 6 months
GBaMS ReqID: 11002620
•Experience as a Senior Technical Lead / Architect / Consultant
•Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations.
•Experienced in leading at least 3 or more Transformation Implementation projects in ITSM /ITOM /ITAM / Integrations area and complete Implementation lifecycle for ServiceNow.
•Experience in ServiceNow custom application design and development
•Expertise ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
•Experience in IT Asset Management Lifecycle and ServiceNow HAM Pro features and functions.
•Experienced in leading at least five end to end Implementation projects in ITSM/ITOM/ ITAM [HAM, SAM] and CMDB.
•Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations, and Implementations
•Mentor and share technical knowledge/guidance to team.
•Design technical solutions and best practices guidance based on customer requirements and convert to functional requirements.
•Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
•Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards.
•Maintains and reviews license Data in ServiceNow and proactively reports on the compliance slippage.
•Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist in ITSM / HAM / SAM / Discovery and ITIL V3 foundation.
•Hands-on experience in architecting and delivering GxP-compliant ServiceNow solutions, including Computer System Validation (CSV), URS, SRS, IQ/OQ, RTM, 21 CFR Part 11 compliance, audit trails, and validation documentation.
•Strong experience with ServiceNow Service Exchange architecture and integrations, including remote catalog items, incident synchronization, foundation data management, cross-instance integrations, and validated/non-validated ServiceNow environments