Technical Assistant - Academic Center for Excellence

Position Details

Position Information

Position Title Technical Assistant - Academic Center for Excellence Position Category Full Time Staff Position Status 12 Month FLSA Non-Exempt Advertised Salary $50,789 Department Academic Center for Excellence Working Hours Monday - Friday 35 hours per week (Evening and weekend hours may be required) General Description

SUNY Niagara is searching for a full-time Technical Assistant in our Academic Center for Excellence (ACE). The Academic Center for Excellence (ACE) provides SUNY Niagara students with academic support services such as tutoring, academic coaching, and student success workshops. The Technical Assistant plays an essential role in supporting the operational, technical, and data functions of the Center. Reporting to the Coordinator, this position ensures that the daily activities of ACE run efficiently and that staff and students receive high-quality support. Responsibilities include maintaining appointment and data systems, supporting tutor scheduling and logistics, training and supervising student employees, assisting with technology integration, and contributing to assessment and reporting processes. The Technical Assistant enhances ACE's capacity to deliver effective, inclusive, and innovative academic support aligned with college-wide retention and success initiatives.

Why Join SUNY Niagara?

At SUNY Niagara, we believe that our employees are our greatest asset. In addition to competitive compensation, we offer an outstanding benefits package designed to support your health, financial well-being, and work-life balance. To learn more about our comprehensive benefits, please visit our Benefits webpage: https://sunyniagara.edu/hr/benefits/.

When you join SUNY Niagara, you become part of a supportive, student-centered community where your contributions are valued and your professional growth is encouraged.

Work-Life Balance

We recognize that employees thrive when they have time to excel both professionally and personally. At SUNY Niagara, generous paid time off, holiday, and leave policies make this possible. Our college closes for winter break from late December through early January and a week in mid-March for spring recess. In the summer, employees observe a four-day workweek, allowing them to enjoy valuable time to recharge and pursue personal interests.

Professional Growth & Development

Your success is our success. SUNY Niagara is committed to supporting lifelong learning through professional development opportunities, workshops, conferences, and educational advancement. We encourage employees to expand their skills, pursue new opportunities, and grow throughout their careers.

Inclusive & Collaborative Community

We are committed to fostering a welcoming and inclusive environment where every employee feels valued and respected. By embracing diverse perspectives, experiences, and backgrounds, we create a culture of belonging that enriches our campus community and enhances the educational experience for our students.

Meaningful & Rewarding Work

Every role at SUNY Niagara contributes to student success and strengthens the communities we serve. As a member of our faculty, you'll inspire students, cultivate their talents, and help prepare them for meaningful careers and lifelong learning. Our small class sizes allow you to build strong relationships with students and make a lasting impact on their educational journey.

Make an Impact

If you're looking for a career where you can inspire students, collaborate with dedicated colleagues, and be part of an institution committed to excellence and community, we invite you to join SUNY Niagara. Together, we are transforming lives through education.

Typical Work Activities

1. Administer and maintain ACE's scheduling and data systems (e.g., Penji, Banner, ARGOS) to ensure accurate tracking of tutoring sessions, attendance, and student engagement.

2. Generate, compile and analyze reports and data summaries to inform program assessment and improvement, budget planning, and institutional research initiatives.

3. Train and supervise student employees and assist with tutor onboarding in areas such as technology use, service procedures, and communication protocols.

4. Provide day-to-day technical support for computers, software, and printing equipment within ACE; coordinate IT and maintenance requests as needed.

5. Support the Coordinator in implementing new technologies, workflow improvements, and operational systems that enhance service delivery.

6. Assist with logistical planning for tutoring schedules, workshops, and student success events.

7. Support the creation and maintenance of digital and print materials that communicate ACE's services to students and faculty.

8. Coordinate communication and data exchange between ACE, faculty, and staff to ensure accurate and timely academic support operations.

9. Contribute to the maintenance and organization of instructional materials, academic resources, and equipment.

10. Collaborate with ACE staff to identify opportunities for program improvement and implement data-informed solutions.

11. Assist in maintaining the ACE website and updating content related to tutoring, workshops, and resources.

12. Perform other related duties as assigned to support the mission and goals of the Academic Center for Excellence.

Essential Functions

Ability to communicate clearly and courteously with students, faculty, and staff; ability to utilize and troubleshoot technology systems; ability to collect and analyze data accurately; ability to manage multiple priorities with attention to detail; ability to multitask and work effectively in a dynamic, student-facing environment; ability to train and supervise student employees; ability to maintain confidentiality of student records; ability to physically perform the duties of the position with or without reasonable accommodation.

Required Qualifications

• Bachelor's degree with two years of directly related experience in higher education, academic support, or technology-based student services.
• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Experience working with data or scheduling systems and technology tools.
• Strong communication, interpersonal, and organizational skills.
• Experience working with diverse student populations.

Desirable Qualifications

• Master's Degree
• Experience using systems such as Penji, Brightspace, Banner, ARGOS, or Pharos Print.
• Experience supporting academic programs, tutoring, or learning centers.
• Experience with data collection, report development, or assessment activities.
• Experience supervising or training student employees.
• Familiarity with student support programs and college systems.

License(s)/Certifications About SUNY Niagara

SUNY Niagara is a thriving educational institution located between the picturesque landscapes of Niagara Falls and the vibrant city of Buffalo, NY. Our college serves a diverse student population and is committed to providing a supportive and inclusive learning environment. With a commitment to academic excellence and student success, SUNY Niagara offers a supportive and collaborative environment for both faculty and staff.

SUNY Niagara is an accredited institution of higher education that offers high-quality academic programs leading to degrees and certificates that are supported by outstanding student services. The top 4 majors of our students are Liberal Arts and Sciences, Nursing, Psychology, and Criminal Justice. In 2023, SUNY Niagara ranked #1 in graduation rate among community colleges in New York State!

SUNY Niagara provides a variety of cultural, athletic, social, and international experiences, as well as community education, small business, and workforce development that supports economic development that positively impacts the quality of life of valued stakeholders. The college operates through a collegial model of shared governance and transparency and is accountable for meeting the highest standards of professionalism and integrity.

SUNY Niagara has two locations in western New York consisting of 287 acres and 11 buildings. The Sanborn, campus is minutes from Buffalo, Niagara Falls, and the Canadian border and is centrally located between the county's three main cities of Lockport, Niagara Falls, and North Tonawanda. The Sanborn campus offers a traditional college experience with world-class academics, knowledgeable faculty members, state-of-the-art classrooms, NJCAA athletics, and on-campus housing. We continue to invest in our facilities with the addition of the Learning Commons Center, which has become the nucleus of the campus; a place for faculty to collaborate and help students develop critical thinking skills while incorporating state-of-the-art technology and innovative student support services. We also modernized our campus dining commons, providing quality meal options in a sleek, comfortable, collaborative environment.

The Niagara Falls Culinary Institute (NFCI) is located in the heart of one of the world's biggest tourist destinations, Niagara Falls. Fully outfitted with modern labs and tools for students to use as they train in both classic and trendy techniques, NFCI is home to Culinary Arts, Baking and Pastry Arts, and Hospitality programs. The college also operates Savor, a fine dining restaurant, and La Patisserie, a European-style pastry café, at NFCI.

Our college nurtures and empowers its students and employees in ways that recognize and value our common humanity as well as the richness of our diversity. SUNY Niagara welcomes applicants who want to join a leading regional institution that provides a dynamic, educational environment, responds to students' current and emerging needs, and strengthens its community. At SUNY Niagara we embrace diversity and promote inclusion throughout the institution by recognizing, accepting, and celebrating differences within our campus and surrounding communities. Therefore, we desire and pursue candidates who share those principles and encourage applicants from all backgrounds to apply to our positions.

EEO Statement

SUNY Niagara does not discriminate and prohibits harassment or discrimination related to any protected category including creed, ethnicity, citizenship, national origin, sex, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, genetic information, gender identity, gender expression or perceived gender. Individuals from all backgrounds are encouraged to apply.

Posting Detail Information

Posting Number S395P Open Date 10/09/2026 Close Date Open Until Filled Yes Special Instructions Summary

For full consideration applications must be submitted by November 8th. If a viable candidate is not found during the initial review, applications submitted after November 8th will be considered.

SUNY Niagara considers only those applications that clearly demonstrate the applicant meets all required qualifications as indicated on the posting, please review the qualifications before applying. Persons meeting the required qualifications as stated above should submit the following:

• cover letter that addresses each of the qualifications
• resume
• unofficial transcripts
• names and contact information for three (3) current, work related references

Incomplete packets will be rejected for lack of information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • What is the highest level of education attained?

• GED

• High School Diploma

• Associates Degree

• Bachelors Degree

• Masters Degree

• PHD

• • How many years of directly related experience in higher education, academic support, or technology-based student services do you have?

• No experience

• Less than 1 year

• 2-3 years

• 3-5 years

• More than 5 years

• • Are you proficient in Microsoft Office software, i.e. Word, Excel, Outlook, Teams?

• Yes

• No

• • Do you have experience working with a diverse populations?

• Yes

• No

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter
• Transcripts

Optional Documents

• Letter of Recommendation
• Transcript 2
• Transcript 3