Technical Assistant, Business and Professional Services
Salary
$42,000.00 - $50,436.00 Annually
Location
Southern Wake Campus
Job Type
Full-time, Annual
Job Number
07221
Business & Public Svcs. Tech.
Business Administration
Opening Date
06/18/2026
Closing Date
6/28/2026 11:59 PM Eastern
FLSA
Non-Exempt
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Position Description
The Technical Assistant, Business and Professional Services provides accurate, deadline-driven technical processing and documentation support that enables consistent service delivery across academic divisions and administrative partner offices. This role completes course section transactions in the college administrative system, maintains official course file documentation for compliance, and supports payroll-related processing and refunds. The Technical Assistant ensures all work is traceable, verifiable, and audit-ready, while providing dependable coverage during peak cycles and compliance deadlines.
Responsibilities and Duties (*Essential Functions)
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
verified inputs and established procedures
Deliver course section files to the Workforce Development Registrar with required compliance artifacts following published procedures and handoff standards
Identify missing documentation, system issues, or process concerns early and notify leadership support to prevent missed deadlines and compliance risk
Communicate clearly with departmental staff and partner offices including Registrar, HR, Business Services, and Financial Services to complete handoffs and resolve issues
Maintain confidentiality and handle sensitive student and employee information in accordance with FERPA while completing transactions and documentation control
Provide dependable availability during course cycle and audit readiness deadlines and deliver consistent follow through to meet time sensitive processing requirements
Provide backup coverage for other Technical Assistant responsibilities during absences and peak workload periods to sustain continuity of operations
Qualifications
Knowledge, Skills & Abilities
Strong attention to detail and ability to follow documentation standards precisely
Ability to complete processing accurately and maintain verifiable records supporting compliance and audit-readiness
Strong recordkeeping habits and ability to maintain timely updates in shared tracking
Ability to communicate clearly with Coordinators, operations leadership, and partner offices to complete handoffs and resolve issues
Ability to maintain confidentiality and handle sensitive information in accordance with the Family Educational Rights and Privacy Act
Reliability and dependability; consistent follow-through to meet deadlines and maintain documentation integrity, including during peak and audit-readiness periods
Requirements
Associate degree in a related field
One year experience in administrative/technical processing requires accuracy, documentation control, and deadline management
Preferences
Experience using the college administrative system (for example, Colleague) and maintaining official course documentation files
Experience supporting payroll-related processing and refunds with strict documentation requirements
As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employees professional growth.
Benefits at a Glance
Wake Technical Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our annual employees. Click here for more information.
For further information, please contact 919-866-7890.
Please note: Most temporary (part-time or full-time) employees do not earn benefits.
01
Describe your experience completing transactions and maintaining records in administrative systems.
02
How do you organize your work and manage competing deadlines during peak or compliance-sensitive periods?
03
Describe your experience supporting stakeholders in an educational or academic environment (e.g., faculty, program directors, registrars, HR, or business services).
04
Describe your experience supporting payroll-related or financial processing using administrative systems.
Required Question
Employer Wake Technical Community College
Address 9101 Fayetteville Rd.
Raleigh, North Carolina, 27603
Phone 9198665934
Website https://www.waketech.edu/