Technical Business Analyst 2

First Tek, Inc.

Portland, OR

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JOB DETAILS

SKILLS

Agile Programming Methodologies, Analysis Skills, Atlassian JIRA, Auditing, Business Administration, Business Analysis, Business Processes, Change Management, Communication Skills, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Analysis, Documentation, Driver's License, ERP (Enterprise Resource Planning), Focus Groups, Frequently Asked Questions (FAQ), Help Desk, Information Technology & Information Systems, Interpersonal Skills, Intranet, Leadership, Mentoring, Metrics, Microsoft Project, Microsoft SharePoint, Negotiation Skills, Network Support, Organizational Development/Management, Process Development, Project Management Body of Knowledge (PMBOK), Project Planning, Project Schedule, Project/Program Coordination, Project/Program Management, Record Keeping, Relationship Management, Risk Management, Sales Management, Strategic Planning, Systems Administration/Management, User Documentation, User Groups

LOCATION

Portland, OR

POSTED

9 days ago

ASSIGNMENT RESPONSIBILITIES

Note: All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so.

Change Strategy Development:

Design, recommend, and execute a BPA-approved strategic change management plan that aligns with organizational goals and supports smooth system adoption.

Define and track measurable objectives for successful implementation, outlining clear stages and milestones for change progression.

Use a structured change methodology (e.g., Prosci ADKAR or Kotter's 8-Step Model) to guide planning and actions, creating consistent processes across different phases of change.

Stakeholder Engagement & Relationship Management:

Identify and assess key stakeholders, building relationships to secure buy-in and support for the change initiative.

Conduct regular consultations with stakeholders, including executive leaders, department heads, and system users, to communicate goals and gather input on the change strategy.

Serve as a trusted advisor to leadership, providing insights on user sentiment and readiness while adjusting strategies to address concerns and resistance.

Impact Assessment & Readiness Planning:

Conduct detailed change impact analyses, assessing how the new system will affect roles, processes, workflows, and departmental objectives.

Identify groups that may experience high impact from the change, creating targeted support and readiness plans to address unique needs and challenges.

Develop risk mitigation strategies, enabling proactive solutions to potential areas of resistance or disruption.

Communication Planning & Execution:

Develop a clear, structured communication plan to deliver key messages, addressing the reasons for change, expected benefits, and timeline.

Assist with the development, maintenance, and improvements of change management toolkits (e.g., deliverables, templates, techniques) that are simple, effective, and designed for different audiences.

Utilize multiple communication channels (e.g., emails, workshops, intranet updates) to reach diverse user groups, ensuring transparency and openness throughout the implementation.

Maintain regular and consistent communication regarding project / assignment status and any concerns with appropriate parties, including the BPA manager, project manager, stakeholders, project team, etc. This may include creating / drafting a project SharePoint site for project documentation, coordination, and tracking.

Draft targeted messages that address specific concerns, fostering a sense of inclusion, and reducing resistance by emphasizing the positive aspects of the new system.

Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.

Training & User Support:

Develop and recommend formats for a variety of training courses, including recommending the emphasis to be placed upon each segment according to organizational need and standards. Research the information necessary to develop and draft training manuals and materials.

Develop and recommend methods to assess trainee progress in business process-related training, as well as for continuing education for management consideration; assist with implementation of management-approved recommendations.

Develop learning materials, such as user guides, FAQs, and video tutorials, to support users with diverse learning preferences.

Establish a support network, including help desks, feedback channels, and peer mentors, to ensure users have access to assistance during and after the transition.

Monitoring & Evaluation of Change Adoption:

Participate in change management / informational presentations and sessions with a variety of users ranging from line workers to executives, in both small and large groups, to promote buy-in and change satisfaction.

Create feedback mechanisms (e.g., surveys, focus groups, pulse checks) to assess user satisfaction, gather insights, and measure adoption rates.

Track change management metrics, including system usage rates, user engagement, and training completion to gauge the success of change initiatives.

Adjust change strategies and provide follow-up support based on feedback, ensuring a positive experience and effective long-term adoption.

Monitor effectiveness of change plans and strategies, recommending improvements for management consideration to gain maximum benefit. Alert stakeholders, including the appropriate BPA manager, of any risks that may negatively impact project scope, schedule, or value delivery; provide mitigation recommendations for BPA review and acceptance; implement BPA approved actions.

REQUIREMENTS

Education & Corresponding Experience (required on matrix)

A bachelor's or associate degree in business administration, organizational development, information systems, or a related field is preferred.

7 years of experience is required with an applicable bachelor's degree.

9 years of experience is required with an applicable associate degree.

11 years of experience is required without a degree or applicable degree.

Experience: Minimum of 5 years in organizational change management or a related field, with proven experience managing change during system implementations.

Industry Knowledge: Background in working within a corporate, technology, or project-driven environment, with experience leading large-scale, complex change initiatives.

Required Technical Skills & Experience (required on matrix)

Change Management Frameworks: In-depth knowledge of change management principles and methodologies, such as Prosci ADKAR, Kotter's 8-Step Model, or similar.

Project Management: Strong project management skills, with experience integrating change management into project plans. Familiarity with tools like Microsoft Project, Asana, or Jira.

Data Analysis and Reporting: Ability to interpret and utilize data (e.g., user engagement metrics, survey results) to assess change progress and adapt strategies as needed.

Technology Familiarity: Understanding of IT system concepts and their impact on business processes to facilitate effective change communication.

Preferred Skills & Experience (optional on matrix)

Certifications: Certification in change management (e.g., Certified Change Management Professional (CCMP), Prosci Certification).

System Implementation Expertise: Direct experience managing change for system rollouts, such as ERP, CRM, or other enterprise platforms.

Advanced Communication Skills: Exceptional interpersonal, negotiation, and facilitation skills to manage resistance and influence stakeholders at all organizational levels.

Familiarity with project management methodologies such as Project Management Body of Knowledge (PMBOK) and Lean Agile.

Additional Requirements (not required on matrix)
Valid U.S. Driver's License is required.

About the Company

First Tek, Inc.

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