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Skills
- Agile Programming Methodologiesunmatched
- Analysis Skillsunmatched
- Application Programming Interface (API)unmatched
- Atlassian JIRAunmatched
- Business Analysisunmatched
- Communication Skillsunmatched
- Computer Scienceunmatched
- Cross-Functionalunmatched
- Customer Relationsunmatched
- Data Analysisunmatched
- Data Collectionunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Microsoft Excelunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Azureunmatched
- Multitaskingunmatched
- Oracleunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Production Supportunmatched
- Project Management Softwareunmatched
- REST (Representational State Transfer)unmatched
- Requirements Managementunmatched
- SOAP (Simple Object Access Protocol)unmatched
- SQL (Structured Query Language)unmatched
- Scrum Project Management and Software Developmentunmatched
- Single Sign-On (SSO)unmatched
- Software Development Lifecycle (SDLC)unmatched
- Status Reportsunmatched
- Systems Analysisunmatched
- Team Playerunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Testingunmatched
- Trend Analysisunmatched
- Writing Skillsunmatched
Description
Technical Business Analyst-Hybrid
Position Summary
We are seeking a Technical Business Analyst to provide production support and enhancements for two data-driven, dealer-facing applications. This role will support production issues, analyze data, gather business requirements, troubleshoot integrations, and collaborate with cross-functional teams to deliver system enhancements.
Responsibilities
Qualifications
NO CORP TO CORP
Position Summary
We are seeking a Technical Business Analyst to provide production support and enhancements for two data-driven, dealer-facing applications. This role will support production issues, analyze data, gather business requirements, troubleshoot integrations, and collaborate with cross-functional teams to deliver system enhancements.
Responsibilities
- Provide production support for data-driven applications, including monitoring data feeds, file schedules, and database integrity.
- Write and troubleshoot SQL queries (3+ years) to investigate data issues, validate results, and support analysis.
- Analyze complex data to identify trends, anomalies, and root causes.
- Support RESTful and SOAP API integrations by troubleshooting data, connectivity, and mapping issues.
- Support Microsoft Entra ID (Azure AD) Single Sign-On (SSO), including configuration, application registration, user access troubleshooting, and coordination with development and security teams.
- Gather, document, and validate business and technical requirements (BRDs, functional specifications, and technical documentation).
- Work within Azure and/or Google Cloud Platform (GCP) environments. Experience with Databricks and/or Oracle is a plus.
- Support Agile/Scrum and SDLC processes while managing work through Jira or similar tools.
- Create technical documentation, incident reports, and status updates.
- Facilitate meetings and communicate effectively with technical and business stakeholders.
- Participate in daily production support and project meetings.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 3–5 years of relevant Business Analyst, Technical Business Analyst, Systems Analyst, or Production Support experience.
- 3+ years of hands-on SQL experience.
- Experience supporting Microsoft Entra ID (Azure AD) SSO, including configuration and troubleshooting.
- Experience supporting API integrations (REST and/or SOAP).
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience gathering and documenting business and technical requirements.
- Experience with Azure or GCP; Databricks and/or Oracle experience preferred.
- Knowledge of Agile/Scrum methodologies and SDLC.
- Experience using Jira or similar ticketing/project management tools.
- Intermediate to advanced Microsoft Excel skills.
- Excellent verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Prior customer-facing or technical support experience.
- Self-motivated, resourceful, able to work independently, and a collaborative team player.
NO CORP TO CORP
Numbers & Facts
| Location | Dearborn, MI |
| Industry | Staffing/Employment Agencies |
| Company Size | 1 to 9 employees |
| Year Founded | 1995 |
| Website | http://www.custom-it.com/ |
About Company
Custom Business Solutions, a Certified Woman-Owned Business Enterprise is a leader in information technology consulting and professional services specializing in the Southeastern Michigan and Mid-Michigan markets. Custom was founded in 1995 with two major goals: Develop long-term satisfied client relationships Develop long-term satisfied employee relationships
We solve our clients' business problems with solutions that create results commensurate with client expectations. We deliver these solutions in ways that make it easy for our customers to do business with us! Custom excels at the rapid implementation of business application solutions allowing us to deliver immediate value to our clients.
CUSTOM offers a wide variety of service options designed to provide our clients' flexible solutions and support. Custom provides skilled professionals with solid experience creating immediate value. Our company has developed a strong client base including industry leaders in insurance, healthcare, finance, accounting and public utilities.
At CUSTOM, we know the importance of talented people with the right technical skills. We understand being successful requires balance between exceptional interpersonal skills and technology. Taking these attributes into account, Custom is able to provide superior personalized service. This simple approach differentiates us from the competition. We call this the 'CUSTOM DIFFERENCE'.