Technical Business Analyst Location: Plano, TX (Onsite) Long term contract Rate: DOE
Roles and Responsibilities
Work cross-functionally with different teams to troubleshoot customer issues
Assist with training and onboarding new customers or products
Work with Product Owners to develop and prioritize the backlog and Operations product vision
Collaborate with agile teams daily, clarifying details and answering questions about direction or strategy, and actively participate in Scrum events and other planning activities
Develop, categorize, and prune internal documentation
Notice data trends which need to be surfaced and build/maintain reporting dashboards
Monitor team performance and provide advice for any necessary process improvements
Think independently to solve difficult operational and technical problems
Experience & Qualifications
4+ years working as a Business Analyst, Operations Analyst, or Product Analyst
10+ years overall IT experience
2+ years providing exceptional customer service, especially with crisis management
2+ years operating in a SaaS environment: you should be familiar with high-level concepts of databases, cloud computing (AWS), software development, security, etc. '
1+ years technical experience with SQL (Python or R acceptable)
Exceptional written and verbal communication skills with the ability to multi-task
Experience with Jira, Confluence, and Diagramming software such as Lucid Chart / Visio
Ability to use data analysis concepts to analyze product data
Strong experience in Microsoft Office Suite (Excel, Word, PowerPoint, Word)
Detail and process oriented with focus on continuous improvements to maximize efficiencies
Comfortable working as part of a cross-functional team
Demonstrated successful experience learning new technologies or overcoming challenges.
Numbers & Facts
Location
Plano, TX
Skills
Amazon Web Services (AWS)unmatched
Analysis Skillsunmatched
Atlassian JIRAunmatched
Backlog Prioritizationunmatched
Business Analysisunmatched
Business Operationsunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Crisis Managementunmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Database Technologyunmatched
Detail Orientedunmatched
Documentationunmatched
Event Managementunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Microsoft Visiounmatched
Microsoft Wordunmatched
Multitaskingunmatched
Onboardingunmatched
Operational Auditunmatched
Performance Analysisunmatched
Presentation/Verbal Skillsunmatched
Process Improvementunmatched
Product Backlogunmatched
Python Programming/Scripting Languageunmatched
R Programming Languageunmatched
Reporting Dashboardsunmatched
SQL (Structured Query Language)unmatched
Scrum Project Management and Software Developmentunmatched
Software Developmentunmatched
Software as a Service (SaaS)unmatched
United States Department of Energy (DOE)unmatched
Writing Skillsunmatched
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