Technical Business Analyst-Plano, TX (Onsite)

Georgia Tek Systems
  • Plano, TX
    25 days ago

    Job Description

    Technical Business Analyst
    Location: Plano, TX (Onsite)
    Long term contract
    Rate: DOE


    Roles and Responsibilities
    • Work cross-functionally with different teams to troubleshoot customer issues
    • Assist with training and onboarding new customers or products
    • Work with Product Owners to develop and prioritize the backlog and Operations product vision
    • Collaborate with agile teams daily, clarifying details and answering questions about direction or strategy, and actively participate in Scrum events and other planning activities
    • Develop, categorize, and prune internal documentation
    • Notice data trends which need to be surfaced and build/maintain reporting dashboards
    • Monitor team performance and provide advice for any necessary process improvements
    • Think independently to solve difficult operational and technical problems

    Experience & Qualifications
    • 4+ years working as a Business Analyst, Operations Analyst, or Product Analyst
    • 10+ years overall IT experience
    • 2+ years providing exceptional customer service, especially with crisis management
    • 2+ years operating in a SaaS environment: you should be familiar with high-level concepts of databases, cloud computing (AWS), software development, security, etc. '
    • 1+ years technical experience with SQL (Python or R acceptable)
    • Exceptional written and verbal communication skills with the ability to multi-task
    • Experience with Jira, Confluence, and Diagramming software such as Lucid Chart / Visio
    • Ability to use data analysis concepts to analyze product data
    • Strong experience in Microsoft Office Suite (Excel, Word, PowerPoint, Word)
    • Detail and process oriented with focus on continuous improvements to maximize efficiencies
    • Comfortable working as part of a cross-functional team
    • Demonstrated successful experience learning new technologies or overcoming challenges.

    Numbers & Facts

    LocationPlano, TX

    Skills

    • Amazon Web Services (AWS)unmatched
    • Analysis Skillsunmatched
    • Atlassian JIRAunmatched
    • Backlog Prioritizationunmatched
    • Business Analysisunmatched
    • Business Operationsunmatched
    • Cloud Computingunmatched
    • Communication Skillsunmatched
    • Continuous Improvementunmatched
    • Crisis Managementunmatched
    • Cross-Functionalunmatched
    • Customer Support/Serviceunmatched
    • Data Analysisunmatched
    • Database Technologyunmatched
    • Detail Orientedunmatched
    • Documentationunmatched
    • Event Managementunmatched
    • Identify Issuesunmatched
    • Information Technology & Information Systemsunmatched
    • Microsoft Excelunmatched
    • Microsoft Officeunmatched
    • Microsoft PowerPointunmatched
    • Microsoft Visiounmatched
    • Microsoft Wordunmatched
    • Multitaskingunmatched
    • Onboardingunmatched
    • Operational Auditunmatched
    • Performance Analysisunmatched
    • Presentation/Verbal Skillsunmatched
    • Process Improvementunmatched
    • Product Backlogunmatched
    • Python Programming/Scripting Languageunmatched
    • R Programming Languageunmatched
    • Reporting Dashboardsunmatched
    • SQL (Structured Query Language)unmatched
    • Scrum Project Management and Software Developmentunmatched
    • Software Developmentunmatched
    • Software as a Service (SaaS)unmatched
    • United States Department of Energy (DOE)unmatched
    • Writing Skillsunmatched

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