Job Description:
Seeking a Technical Business Analyst to help realize the product features for virtual assistants (agents) to support members and providers by accessing timely, accurate health insurance answers across digital channels.
In this role you will be responsible for aligning the business needs and technical solutions with a focus on defining and documenting data interfaces, injecting technical logic into conversation flows and collaborating closely with Technical Leads to ensure successful chatbot integrations.
Top Skills:
- 7+ years of professional experience in the software industry, in a Technical Business Analyst role
- Proficient with process flow software such as LucidChart and/or Visio
- Knowledge of API interfaces required to support conversational dialog
- Experience with API integration tools such as Postman or Swagger, or similar tools
- Highly motivated, independent worker with a pulse on industry trends and best practices.
- Excellent written and verbal communication skills
- Ability to work collaboratively in a highly matrixed environment.