Technical Business Systems Analyst

Technical Business Systems Analyst

Department: Operations

Location: Pittsburgh, PA

Summary of the Position:

Serves as a critical liaison between business stakeholders and IT teams, leveraging business process knowledge and technical expertise to align technology solutions with organizational goals, working to improve efficiency and the end user experience. Their primary responsibilities involve the entire system development lifecycle, from initial analysis to implementation and support.

Primary Functions of the Position:

• Requirements Gathering and Analysis: Collaborating with key stakeholders of all levels to identify, document, and validate business requirements and user needs.

• Assist various Lines of Business stakeholders with the creation of Business Requirements.

• Process Improvement and Design: Analyzing existing business processes, systems, and data to find areas for improvement and making recommendations for future state new or modified systems, software, or hardware to increase productivity, efficiency and end user experience.

• Solution Design and Specification: Translating business requirements into detailed functional and technical specifications and designs for development teams to use when building solutions.

• Experience working with Waterfall and Agile Methodologies

• Create and maintain comprehensive documentation such as use cases, Agile user stories, process diagrams, and technical specifications

• Ability to Manage an Agile Backlog

• Run Agile ceremonies when required

• Knowledge of APIs, middleware, and integration patterns to connect disparate systems

• Project Management Support: Assist the Project Manager with project planning, managing timelines, tracking progress, and coordinating activities across cross-functional teams ensuring projects are completed on time and within budget.

• Testing and Quality Assurance Support: Assist the QA team and LOB UAT members with UAT scripting, defect management, and answering questions.

• Training and Support: Assist the Business with end-user training for implementations, troubleshoot issues post-implementation and escalate when needed.

Education and Experience Requirements:

• Bachelor's Degree or Equivalent Experience in Banking Systems Development
• Knowledge of Treasury Management and Commercial Banking and Systems
• Experience in the creation of Current State vs. Future State Diagrams
• Creation of C4 Architectural Diagramming (preferred, not required)
• Analytical Thinking: Ability to break down complex problems, interpret data, and identify root causes and solutions.
• Technical Proficiency: Familiarity with systems analysis tools, databases, programming concepts, and software development life cycles (SDLC).
• Communication Skills: Excellent verbal and written communication to clearly convey complex technical information to non-technical stakeholders and vice versa.
• Interpersonal Skills: Building effective relationships with stakeholders, facilitating discussions, and managing expectations.
• Attention to Detail: Ensuring accuracy in requirements, documentation, and system configurations.
• Problem-Solving: Proactive in identifying issues, thinking creatively, and providing feasible solutions.
• Project Management: Ability to prioritize tasks, manage time, and contribute to project planning and execution.
• Adaptability: Remaining flexible and responsive to changing business needs and technology landscapes

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TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

TriState Capital Bank is an Equal Opportunity Employer.