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Technical Change Manager

Pearl Consulting Group

Chicago, IL

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Analysis Skills, Business Operations, Change Control, Change Management, Change Requests/Orders, Computer Security, Consulting, Customer Acquisition, DevOps, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Internet Security, Machine Tool, Management of Information Systems/Technology (MIS), Network Security, Process Improvement, Risk, Risk Analysis, Risk Management, Security Infrastructure, ServiceNow, Technical Delivery, Technical Leadership
LOCATION
Chicago, IL
POSTED
Today
Technical Change Manager 
Location: Chicago - Remote 

JOB SUMMARY
The Technical Change Manager bridges IT/cybersecurity change control processes with organizational change management, ensuring that technology-driven changes are implemented in a controlled, risk-managed manner while preparing impacted users for adoption. Clients operate in high-stakes regulated industries — this role demands ITSM rigor and people-centered thinking.

 
KEY RESPONSIBILITIES
  • Manage the technical change control process including change request intake, CAB facilitation, and approval workflows for cybersecurity and technology changes
  • Assess risk, impact, and rollback readiness for proposed changes across IAM, TVM, Network Security, and infrastructure environments
  • Coordinate change scheduling and communication with client IT, security, and business teams across regulated industries
  • Develop user-facing communication and readiness content for technology-driven changes
  • Maintain the forward schedule of change (FSC) and monitor for conflicts across concurrent client engagements
  • Conduct post-implementation reviews (PIRs) and document lessons learned
  • Integrate change management practices into Agile, DevOps, or ITSM delivery frameworks as appropriate
  • Identify patterns in failed or rolled-back changes and drive process improvement

 
QUALIFICATIONS
  • Bachelor's degree preferred — equivalent experience in IT change management or ITSM is welcome
  • 3–6 years of experience in IT change management, ITSM, or technology delivery within consulting or enterprise environments
  • Familiarity with CAB processes, ITIL change frameworks, and ITSM platforms — ServiceNow experience strongly preferred
  • Knowledge of cybersecurity tooling (IAM, TVM, Network Security) and how changes in these areas affect business operations
  • Experience with OCM principles or change readiness activities strongly preferred
  • ITIL v4 certification is a great to have
  • Strong analytical judgment — you know a high-risk change when you see one

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Pearl Consulting Group

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