Technical Client Support Representative

AdvancedMD

AdvancedMD is a unified cloud suite of medical office software hosted on Amazon Web Services/AWS including practice management, electronic health records, and patient engagement, and offers managed medical billing services for independent practices. AdvancedMD serves an expansive national footprint of 65,000 practitioners across 14,000 practices and 900 independent medical billing companies. 8.8M insurance claims are processed every month on the AdvancedMD billing platform!

Role Summary

Are you a tech-savvy problem solver who thrives on delivering exceptional support in a fast-paced, client-focused environment? AdvancedMD is seeking a driven Technical Client Support Representative to join our growing Client Support team in South Jordan, UT. In this dynamic role, you'll serve as a critical bridge between technical expertise and client needs—troubleshooting software issues, resolving inquiries across phone, chat, and email, and helping clients get the most out of the AdvancedMD platform.

You'll be part of a team that takes ownership of the client experience and holds itself to a high standard of responsiveness and professionalism—working together to keep healthcare practices running smoothly and efficiently. Through comprehensive training and continuous learning, you'll build deep fluency in the AdvancedMD SaaS suite, sharpen your technical troubleshooting skills, and develop the ability to communicate complex solutions clearly to a highly professional client base.

This is an exciting opportunity to grow your career at a healthcare technology leader where your contributions directly impact client success. If you are a proactive, detail-oriented team player with a passion for technology and customer service who is eager to make a meaningful difference in healthcare, we want to hear from you.

Essential Job Duties:

• Learn and master the AdvancedMD Software-As-A-Service (SAAS) Suite
• Answer client software inquiries via phone, chat, and email 
• Identify potential software bugs and document the steps to reproduce them
• Troubleshoot and research problems leveraging knowledge base and technical manuals   
• When necessary, collaborate with Subject Matter Experts to help determine best-possible outcomes 
• Maintain records daily for each customer interaction 
• Embody the culture of client success and owning the client experience 
• Own your contribution to the team 

Qualifications:

• High school diploma or equivalent; a college degree is a plus
• Excellent communication and interpersonal skills with the ability to connect with our highly professional client base
• Prior experience in a customer service, technical support, or related field preferred
• Ability to learn medical and software terminology and effectively communicate with our clients(written and oral communication)
• Positive attitude, strong problem-solving skills, and the ability to work well in a team environment

What Will Make us LOVE You

• Experience with Microsoft Product Suite
• Previous experience in healthcare or medical office setting
• Ability to type 50+ WPM
• Tech-savvy: Comfortable using digital tools and willing to learn new systems

Life at AdvancedMD: The BURST Way to Be - Learn more about our Company culture.

• Be Intentional – We act with clarity, focus, and purpose in everything we do.
• Urgency with Purpose – We move fast on what matters and deliver meaningful results.
• Respect Always – We lead with integrity, value every voice, and build each other up.
• Strive for Greatness – We set high standards, embrace innovation, and never stop improving.
• Together with Clients – We collaborate deeply, build trusted partnerships, and win as one team.

About AdvancedMD   

AdvancedMD, now part of the Francisco Partners (“FP”) portfolio, revolutionized medical office software in 1999 with the introduction of the industry’s first true cloud solution. Today, the company continues to lead HealthTech innovation with a complete cloud suite of smart applications that work in unison, accelerating collaborative workflow for every role of the practice. With AdvancedMD, medical office staff are empowered to thrive in the online age of healthcare and value-based reimbursement with essential clinical, financial, patient engagement and reputation management applications that are unified and available anytime, anywhere on any device. AdvancedMD strives to be the technology heartbeat of healthcare for providers, patients, and payors for a healthier world. For more information on AdvancedMD, please visit www.advancedmd.com.  

Work Environment

• Hybrid office arrangement in the South Jordan, Utah office location. In Office training, with opportunity to work up to a flexible hybrid format. Remote work is contingent upon individual role, team structure and alignment to role KPIs. 

What We Offer:  

• Competitive compensation and total rewards benefits

• Comprehensive health, dental, and vision insurance

• 401(k) with generous company match

• Paid time off and holidays

• Hybrid and remote work opportunities

• Career growth and development support

• Collaborative, team-oriented culture

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