Technical CLM Project Manager

Technical CLM Project Manager (Contract)

Location: Culver City, CA (Hybrid)
Schedule:

• September - October: Every other Tuesday, 6:00 AM - 2:00 PM (Onsite)
• Beginning November: Every other Monday, 1:00 PM - 9:00 PM (Onsite)
• Must be available to support campaign monitoring, issue triage, and escalation during designated campaign execution windows.

Pay: $111.93/hr

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Overview

The Commercial Marketing Customer Lifecycle Marketing (CLM) team is seeking a Technical CLM Project Manager to lead weekly customer marketing campaign execution, drive cross-functional coordination, and support the rollout of new CLM capabilities through documentation and training.
This role partners closely with Marketing, Engineering, Data Science, Product Management, and Database Marketing teams to ensure campaigns are delivered accurately, on schedule, and with minimal disruption. The ideal candidate is a technically savvy project manager who can quickly ramp up, work independently, and effectively manage time-sensitive operational processes.

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Key Responsibilities

Campaign Operations & Execution

• Own the end-to-end weekly CLM campaign execution process (60% of role), from audience transfers and journey preparation through campaign launch.
• Coordinate with Data Science, Engineering, Product Management, and Database Marketing teams to ensure all deliverables stay on track.
• Lead weekly cross-functional go/no-go meetings and confirm launch readiness across stakeholder groups.
• Monitor campaign launches and support issue resolution during live send cycles.
• Perform initial troubleshooting and root-cause analysis and engage the appropriate technical teams to drive resolution.

Documentation & Training

• Create and maintain technical documentation, process guides, and training materials for new CLM features and capabilities (30% of role).
• Deliver training through written documentation, recorded walkthroughs, and live enablement sessions.
• Support adoption of new processes and tools across Marketing, Operations, Engineering, and partner teams.

Project Management & Team Operations

• Manage project plans, timelines, dependencies, and risk tracking.
• Maintain communication calendars and recurring project updates.
• Coordinate meetings, agendas, stakeholder communications, and meeting summaries.
• Support the team's overall project management operating rhythm (10% of role).

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Required Qualifications

• 7+ years of project or program management experience in a technical, cross-functional environment.
• Proven experience managing complex projects through requirements gathering, QA/testing, deployment, and go-live execution.
• Strong understanding of product release cycles and implementation processes.
• Experience working closely with Engineering, Product Management, Data Science, Marketing Operations, or similar stakeholder groups.
• Demonstrated ability to troubleshoot technical and operational issues and escalate effectively to the appropriate teams.
• Familiarity with CRM, campaign management, customer lifecycle marketing, or marketing technology platforms.
• Excellent organizational, communication, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

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Preferred Qualifications

• Experience developing and delivering training for technical and non-technical audiences.
• Experience with project management and workflow tools such as Jira, Confluence, Wrike, Smartsheet, Asana, Airtable, Monday.com, or Microsoft Project.
• Experience with workflow automation and process improvement initiatives.
• PMP, CSM, CSPO, Six Sigma, ITIL, or similar project management certifications.

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