Become an Employee-Owner at PERRY proTECH! A Technical Consultant is responsible for ensuring client satisfaction by assisting the sales team in developing and presenting required IT solutions.
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
About the Role:
Conduct in-depth technical discussions with clients, focusing on business goals and outcomes
Investigate client networks and complete network assessments which will support solution proposals and develop strategic direction
Collaborate with technical resources to design and build proper hardware and infrastructure solutions
Support sales during quoting and proposal/closing process as the primary technical resource
Understand clients’ needs especially with compliance and regulations
Partner with sales to identify, qualify and develop new opportunities within existing and prospective accounts
Support account growth by identifying gaps, risks, or improvement opportunities in client environments
Prepare and present KPI and SLA performance reviews with clients and internal staff, creating action plans where appropriate
Support sales through Quarterly Business Review process by serving as the resource for all technical-related topics
Requirements & Qualifications:
Interpersonal and client relation skills
Ability to think strategically and critically
Keen attention to detail and ability to problem solve
Prioritize customer service and client satisfaction
5+ years in Information Technology field
Associate degree or equivalent with a demonstrated successful work history
Experience with Microsoft ecosystem including Servers, Entra ID, Exchange, Teams and Azure
Understanding of a SaaS model and hosting solutions
Understanding of basic network technologies including wireless technologies
Microsoft server/AD experience and certifications is a plus
Experience supporting pre-sales or client-facing solution discussions
Ability to translate technical concepts into business value for non-technical stakeholders
Experience supporting opportunities through the sales cycle by addressing technical objections.
Why Join our Team of Employee-Owners? We are proud to be employee owned! Employees of PERRY proTECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success.
You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY proTECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer.
Numbers & Facts
Location
Columbus, Ohio
Skills
Accounting Closeunmatched
Advertisingunmatched
Business Processesunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Ecosystemsunmatched
Establish Prioritiesunmatched
Firewallsunmatched
High Tech Industryunmatched
Information Technology & Information Systemsunmatched
Interpersonal Skillsunmatched
Microsoft Active Directoryunmatched
Microsoft Exchange Serverunmatched
Microsoft Product Familyunmatched
Microsoft Windows Azureunmatched
Needs Assessmentunmatched
Network Administration/Managementunmatched
Network Performance/Analysisunmatched
Network Routersunmatched
Network Switchingunmatched
Partner Salesunmatched
Performance Metricsunmatched
Performance Reviewsunmatched
Pre-Salesunmatched
Problem Solving Skillsunmatched
Regulatory Complianceunmatched
Risk Analysisunmatched
Salesunmatched
Sales Cycleunmatched
Sales Supportunmatched
Service Level Agreement (SLA)unmatched
Software as a Service (SaaS)unmatched
Strategic Planningunmatched
Technical Consultingunmatched
Technical/Engineering Designunmatched
Wireless Communicationsunmatched
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