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Technical Consultant I

Reflexive Concepts

Annapolis Junction, Maryland

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JOB DETAILS
SKILLS
Adoption, Amazon Web Services (AWS), Analysis Skills, Best Practices, Business Strategy, Change Management, Cloud Computing, Communication Skills, Computer Science, Customer Experience, Customer Support/Service, Documentation, Frequently Asked Questions (FAQ), Infrastructure as a Service (IaaS), Literacy, Market Surveys, Metrics, Microsoft Windows Azure, Newsletter, Onboarding, Organizational Skills, Platform as a Service (PaaS), Presentation/Verbal Skills, Process Improvement, Software as a Service (SaaS), Strategic Planning, Technical Consulting, White Papers, Writing Skills
LOCATION
Annapolis Junction, Maryland
POSTED
14 days ago
Reflexive Concepts is seeking a skilled Technical Consultant I to join our team!

Qualifications:
  • Ten (10) years of experience supporting projects and programs similar in scope and complexity
  • Bachelors Degree in Computer Science or a related field
Description:
  • The Cloud Solutions Outreach and Cultural Transformation Specialist is a pivotal role responsible for driving cloud adoption and transformation initiatives within the organization. This position requires a dynamic individual who can effectively engage with customers, partners, and internal stakeholders to improve the cloud onboarding experience and drive a cultural shift. The ideal candidate will have excellent communication skills, customer service skills, and a process-oriented mindset.
Duties and Responsibilities:
  • Identify content customers need to understand cloud and develop resources to enable the cloud onboarding experience (from onboarding to provisioning)
  • Create surveys to assess customer experiences and identify gaps, providing input to improve processes
  • Understand concerns customers have with their cloud transitions, providing documented resources to address them
  • Assist with cloud cultural transformation initiatives within the organization, driving adoption and best practices.
  • Facilitate cloud enablement discussions and sessions to educate stakeholders on the benefits and capabilities of cloud technologies and address concerns
  • Assist in the development of strategy to support organizational wide cultural shift to cloud
  • Interact with commercial cloud providers to ensure customers stay updated on the latest offerings and best practices.
  • Build and maintain Confluence pages and SiteWorks websites to document cloud processes, best practices, and FAQs.
  • Create and update training materials and user guides to keep the user-base informed and educated.
  • Be articulate and well-spoken, capable of giving presentations to diverse audiences, including technical and non-technical stakeholders.
  • Conduct and/or facilitate workshops and training sessions and prepare related communications to enhance cloud literacy across the organization.
  • Author newsletters, whitepapers, and articles to facilitate cultural change
  • Develop and implement processes to ensure smooth cloud adoption and ongoing management.
  • Gather and analyze metrics to measure the effectiveness of cloud onboarding and organizational concerns, and identify areas for improvement.
  • Possess a working understanding of cloud technologies and offerings, including IaaS, PaaS, and SaaS models.
  • Ability to work in a fast-paced environment with changing priorities.
Required:
  • 10+ years of proven experience in change management and in implementing large cultural shifts
  • Excellent verbal and written communication skills
  • Ability to give clear and engaging presentations
  • Process-oriented with strong organizational skills
  • Experience with Confluence, SiteWorks or similar documentation tools
  • Ability to gather and interpret metrics to drive decision-making
  • Customer-centric approach with a commitment to meeting and exceeding customer expectations.
Desired:
  • Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect)
  • Familiarity with FINOPS practices and tools
  • Understanding of industry best practices in regards to Digital Transformation Change Management (Prosci)

About the Company

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Reflexive Concepts

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