Technical Consultant – Integrated Support

Overview

A Technical Consultant will work directly with customers to support and implement ArcGIS enterprise systems through integrated support and premium support activities. A Technical Consultant will work closely with enterprise customers to establish technical solutions, provide ongoing support, and help customers maximize their investment in GIS technology. This role focuses on technical troubleshooting, system administration, and customer success through hands-on enterprise system support. The position requires strong customer-facing skills and the ability to learn quickly while supporting complex enterprise implementations.

Join a team that is dedicated to fulfilling deep technical missions and providing tailored solutions that enhance customer experience and drive long term success across diverse industries and customer environments.

The Professional Services division is the consulting and implementation arm of Esri. We break ground in new markets, push the technology envelope and ultimately deliver transformational solutions to high profile clients worldwide. The Professional Services organization is comprised of nearly 1,000 talented business and technical professionals who strive every day to help our users be successful.

Esri has a Relocation Assistance Program and can provide support with relocating to the Redlands, CA area for this position.

Responsibilities

• Provide technical support and guidance for ArcGIS Enterprise implementations and ongoing system administration for strategic customers. Support integrated support and premium support programs by troubleshooting complex technical issues and providing customer-facing technical consultation
• Work directly with enterprise geodatabases, including configuration, optimization, and troubleshooting across various database platforms
• Assist customers with ArcGIS Enterprise system requirements, design recommendations, and implementation best practices
• De-escalate technical support situations and translate complex technical concepts into clear, understandable solutions for customers
• Collaborate with internal technical teams and support organizations to resolve customer issues and improve service delivery
• Participate in customer onboarding activities and provide technical guidance during system setup and configuration
• Support Linux-based system administration tasks and provide foundational system-level support
• Learn and adapt quickly to new technologies and support methodologies as customer needs evolve
• Document technical solutions and contribute to knowledge base for team and customer benefit
• Act as a resource for colleagues and provide technical mentorship on enterprise system implementations

Requirements

• 5+ years of professional experience in GIS technical support, system administration, or technical consulting
• 3+ years of professional experience with ArcGIS Enterprise architecture, configuration, and administration
• Proven experience working with enterprise geodatabases and database administration concepts
• Demonstrated ability to troubleshoot complex technical issues and provide customer-facing technical support
• Strong customer service and communication skills with ability to de-escalate challenging technical situations
• Proven ability to learn new technologies quickly and adapt to evolving customer requirements
• Experience supporting enterprise-level customers and understanding of enterprise IT environments
• US citizenship
• Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field

Recommended Qualifications

• Foundational Linux system administration experience
• Previous experience in technical support organizations, particularly GIS or enterprise software support
• Python scripting experience for automation and system administration tasks
• Experience with cloud-based enterprise systems and hybrid deployments
• Background supporting federal, state, or local government customers
• Knowledge of system performance optimization and troubleshooting methodologies
• Master's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field

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