Technical Consultant

About the role

As a Technical Consultant, you will make an impact by designing, developing, and implementing ServiceNow solutions that help clients modernize their operations and achieve their business objectives. You will be a valued member of the ServiceNow delivery team and work collaboratively with project managers, technical consultants, business analysts, and customer stakeholders to deliver high-quality platform solutions.

In this role, you will contribute across the full project lifecycle, including requirements analysis, platform configuration, solution development, integrations, testing, and deployment. Depending on experience level, you may also mentor team members, lead technical workstreams, and help uphold development standards and best practices across project teams.

In this role, you will:

Design, develop, configure, and support ServiceNow applications, workflows, and platform capabilities that align with client business requirements.

Build and maintain integrations between ServiceNow and third-party systems using web services, APIs, and development best practices.

Collaborate with project teams and customer stakeholders to analyze requirements, identify risks, resolve technical issues, and deliver successful solutions.

Produce and maintain technical documentation, support testing activities, and ensure all deliverables meet established quality standards.

Contribute to project delivery by providing status updates, supporting solution design activities, and continuously improving development practices and technical assets.

Technical Consultant II: Mentor and guide less experienced team members, review technical deliverables, and take ownership of more complex solution development activities with minimal supervision.

Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the Americas region. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

Bachelor's degree or equivalent qualification in Software Engineering, Computer Science, Electronic Engineering, Information Technology, or a related technical discipline.

2+ years of ServiceNow platform development and configuration experience with demonstrated project success.

1+ year of experience in software development, consulting, service management, or a related technical field.

ServiceNow Certified System Administrator (CSA) certification.

Hands-on experience developing solutions using JavaScript, HTML, CSS, and modern web technologies.

Experience building integrations between ServiceNow and external systems using REST APIs and web services.

Knowledge of software development lifecycle (SDLC) practices and Agile delivery methodologies.

Experience troubleshooting, debugging, testing, and supporting enterprise applications.

Strong communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.

Ability to manage priorities, work independently, and deliver high-quality results in a collaborative environment.

These will help you stand out

Experience with ServiceNow ITSM, ITAM, CMDB, SACM, or other ServiceNow product suites.

Proven experience in an additional ServiceNow product line beyond System Administrator foundations.

Knowledge of ITIL processes and service management best practices.

Experience supporting enterprise-scale ServiceNow implementations and integrations.

Strong documentation, solution design, and technical analysis capabilities.

Experience reviewing code, test plans, and technical deliverables.

Technical Consultant II: Demonstrated experience mentoring junior consultants and providing technical leadership within project teams.

Proven ability to identify opportunities for process improvement and contribute to delivery best practices.

Applicants will be accepted till 08/30/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

• Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

The annual salary for this position will be in the range of $108K - $125K depending on experience and other qualifications of the successful candidate

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

We''re excited to meet people who share our mission and can make an impact in a variety of ways. Don''t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.