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Technical Customer Advisor

ECLARO

Richmond, CA

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JOB DETAILS
SALARY
$32.14–$32.14 Per Hour
LOCATION
Richmond, CA
POSTED
10 days ago
Technical Customer Advisor
Job Number: 26-00698
 
Use your skills where environmental innovation meets global impact. ECLARO is looking for a Technical Customer Advisor for our client in Richmond, CA.
 
Our client is a leading environmental solutions provider focused on water, waste, and energy services that drive sustainability and resource recovery. If you’re ready to make a meaningful impact, this opportunity is for you.
 
Position Overview:
  • Strategically lead and manage the customer fulfillment process.
  • Manage the customer experience by coordinating all aspects of the customer service cycle.
  • Provide technical support to customers and Client teams, providing guidance in chemical grouping, disposal options, approvals, RCRA & DOT regulations, and compliance.
 
Responsibilities:
  • Own the customer service experience.
  • Be the primary point of contact for customers within assigned branch territories.
  • Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.
  • Coordinate communications (both internal and external) for all aspects of customer and technical service.
  • Analyze, plan, and facilitate resolutions for customer service and technical issues.
  • Create new Waste Information Profiles (WIPs), ensuring compliance in accordance with RCRA & DOT regulations.
  • Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer-approved facilities and technologies.
  • Manage the creation of jobs and tickets for customer service requests.
  • Create detailed work orders to ensure accurate job understanding for operations teams.
  • Oversee post-shipment processes, including review of job information.
  • Verify WIPs and approvals, and resolve any issues and discrepancies to ensure TSDF acceptance and proper impact to invoicing.
  • Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working with the billing team on the customer invoicing process.
  • Other duties and responsibilities as assigned by the Customer Excellence Manager.
 
Required Qualifications:
  • Demonstrable experience in customer service/ fulfillment
  • Experience of waste management and disposal
  • High School diploma with minimum of 1 year experience in similar field
  • Preferred degree or equivalent experience in science, mathematics, or business
 
Preferred Qualifications:
  • Strong customer relationship/management skills
  • Focus on meeting customers' needs, offering the least complex and most efficient solution for ESS
  • Technical knowledge of waste management and disposal preferred
  • High attention to detail
  • Highly organized and structured - able to follow a standard process
  • Able to work collaboratively across different functions and to secure help from colleagues
  • Strong verbal and written skills
 
Pay Rate: $32.14/Hour.
 
If hired, you will enjoy the following ECLARO Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
 
If interested, you may contact:
Maria Navarro
maria.navarro@eclaro.com
5137250112
Maria Navarro | LinkedIn
 
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
 

About the Company

E

ECLARO

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
http://www.eclaroit.com

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