Technical Customer Care Specialist I (Remote) I

Technical Customer Care Specialist I (Remote)

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within [Business Unit], as well as technical support

issues relating to the Cox Automotive suite of products. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.

Key Responsibilities

• The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage within [Business Unit], as well as technical support issues relating to the suite of products. 

• Leverage technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.

• Handle routine customer questions relating to product usageProvide technical support on issues through to resolution.Maintains expert-level knowledge of [Business Unit] processes and procedures.

• Accurately log all customer information in the CRM toolFacilitate communication to other departments as needed to resolve client concerns.

• Communicate with key stakeholders to identify and resolve inquiries.

• Provide proper follow- up to ensure the customer is kept apprised of the issue status.

• Facilitate communication to other departments as needed to resolve client concerns.

• Provide proper follow- up to ensure the customer is kept apprised of the issue status.

Minimum Qualifications and Experience

• High school diploma or equivalent; associate or bachelor’s degree in a related field is a plus.

• 0–2 years of experience in customer support, technical support, or IT help desk.

• Basic understanding of operating systems, networking, or software troubleshooting.

• Excellent verbal and written communication skills.

• Strong problem-solving and multitasking abilities.

• Customer-focused attitude with patience and empathy.
  

Preferred:

• Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms.

• Familiarity with CRM systems and ticketing software.

Compensation:

The hourly rate range for this position is:  $21.00 - $23.00

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization. 

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -  

• Healthcare Coverage for you and your family covering Medical, Dental & Vision

• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

• Generous PTO

• Pet Insurance

• Retirement Planning

• ID Theft Insurance

• Life and Disability Insurance

• Commuter Benefits

• Accident & Hospital, Critical Illness Insurance

• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship. 

Qualifications

• Knowledge of the automotive industry is required; dealership and/or DMV experience is preferred.
• Excellent communication and interpersonal skills are a must.
• Troubleshooting and problem-solving skills required.
• Experience with vehicle title and registration.
• Knowledge of  state rules and regulations regarding vehicle title and registration.
• Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive)
• Able to work independently with limited supervision.
• Strong organizational skills and ability to follow directions.
• Excellent time management
• Superior attention to detail
• Positive attitude who can work well in a team or independently.