Sales
Burbank, CA, US
Full-Time/Regular
Technical Customer Service Representative NABCO | Customer Support Full-Time | $65k Base + Bonus + Growth Path
• $65,000 base salary + Bonus • 401(k) with company match • Full medical, dental, and vision coverage starting Day 1 of employment • 15 total PTO / sick days • Full-time | Monday–Friday • In-person (Burbank, CA)
• No cold calling – all inbound customer calls and emails • Stable, structured call flow with established customers • Clear path to grow into technical or operations roles • Supportive team environment with hands-on training • Company with 30+ years of continuous growth
• Handle a high volume of inbound phone calls and emails from customers • Serve as the primary point of contact for customer questions, orders, and support needs • Provide basic technical guidance on electrical products (training provided) • Assist customers with product identification, availability, and order placement • Process customer orders accurately and ensure timely follow-up • Resolve customer issues related to orders, products, or delivery • Work with internal teams to ensure customer requests are completed correctly • Maintain clear communication and documentation of all customer interactions • Build strong customer relationships through responsiveness and reliability
• Strong communication skills, especially over the phone • Comfortable handling inbound calls throughout the day • 1+ year of customer service, call center, or support experience preferred • Ability to learn and explain technical products • Detail-oriented and organized • Able to thrive in a fast-paced, high-volume environment • Reliable, team-oriented, and willing to learn
• Electrical or industrial product experience • Previous call center or customer support experience • Bilingual abilities
NABCO is one of the largest electrical product suppliers in North America, with 13 distribution centers and over 1 million square feet of inventory. Since 1996, we've built a reputation for reliability, deep inventory, and strong customer service while continuing to expand into new markets.
If you're looking for a steady, customer-focused role where you're helping people all day through phone and email—not cold calling—this is a great long-term opportunity with room to grow.