Do you thrive in a fast-paced environment where attention to detail, customer service, and problem-solving make a difference every day?
CV-Tek/RapidVisionPak (a Midera Company) is seeking a Customer Service & Parts Sales Representative to join our Elgin, Illinois headquarters. In this role, you'll work directly with customers to identify replacement parts, prepare quotations, process orders, and coordinate with internal teams to ensure a seamless customer experience.
This position is ideal for someone with experience in manufacturing, industrial distribution, parts support, inside sales, or order management who enjoys building relationships and solving problems.
What You'll Do
Respond to customer inquiries regarding replacement parts, pricing, availability, and lead times
Prepare accurate parts quotations and process customer orders
Utilize ERP and CRM systems to manage customer information and order activity
Coordinate with Engineering, Purchasing, Production, Shipping, and Accounting to resolve customer issues
Assist customers in identifying the correct parts for their equipment
Ensure timely follow-up and professional communication throughout the order process
Maintain accurate records and documentation
Support customers with a sense of urgency while delivering an exceptional customer experience
Why Join Us?
Competitive pay
Eligible for annual MICP bonus program
Comprehensive medical, dental, and vision coverage
Company-paid life insurance, short-term disability, and long-term disability
401(k) with company match
Paid holidays and paid time off
Stable, growing manufacturing organization
Collaborative team environment with opportunities to expand your technical knowledge
Structured onboarding and training program
Requirements
3+ years of customer service, inside sales, parts sales, or order management experience
Manufacturing, industrial, distribution, or equipment-related experience preferred
ERP experience required; Infor experience is a plus
Strong computer skills including Outlook and Excel
Excellent communication and organizational skills
Ability to manage multiple priorities and deadlines in a fast-paced environment
Detail-oriented individual who enjoys solving customer problems and delivering results